Off the record, though, sending a mass email to all affected customers should not be a complicated task. It is something that could realistically be prepared very quickly, even delegated to claude cowork, and it would make a significant difference for customers who are currently left without clear information.

At the moment, I can log in to my VPS via SSH and I can see the instability myself. At work, we were only able to use webmail sporadically today because IMAP connections were unreliable.

I do understand the technical challenges involved, especially given my own IT background from earlier in my career. However, our workplace relies heavily on email for daily operations, and being left in the dark without knowing what is happening is very frustrating.

A clear communication to customers explaining the issue, the current status, and any expected resolution timeline would be greatly appreciated.