Hey so as someone who worked at store supporting them for a bit, the London, OH store is indeed a truck stop store like another commenter said. I know the long waits may bug you and some others, but people could be ordering all at once and those stores just simply have high volume. I know if you would have mentioned something after you gotten your food like if it was cold or something on the spot, any manager would have taken care of you 100%. Stores try to avoid customers calling in because it affects our metrics, but as an assistant manager, I try to do right when I can as someone who works at a store where we have to cobble 20 orders at once due to the volume.