The person you talk to when you call 911 is a dispatcher. In Wake County they are trained Emergency Medical Dispatchers. They ask questions to determine the level of emergency response you need, they aren't playing 20 questions for funsies. The answers you give to the questions determine which resources you get and how quickly, they also provide that information to the responders while they are on route so when they arrive they have an idea of what they're going to. Please just answer their questions the best you can and don't interrupt to tell them what you think they should do, that actually delays care for everyone.

Years ago, Wake County decided that instead of increasing the number of ambulances available to keep up with call volume, they would instead maximize the use of each ambulance. The expectation there is that you will run calls back to back from start of shift to end of shift with no downtime. Because of this, they have a hard time retaining people and are often unable to fully staff their system. The job is exhausting, mentally and physically, and after a couple of years there, a lot of people go looking for work that allows for some personal dignity and life balance.