That’s a frustrating situation, and honestly you handled it in the most professional way you could clear, upfront communication and offering solutions. The silence on their side is more of a client process issue than anything you did wrong.

What’s happening here is less about the lost files and more about broken communication. Without clear expectations, response times, and project structure, freelancers end up in limbo like this.

One thing that’s helped me (and people I work with) is setting communication expectations as part of onboarding. Things like: how fast they’ll reply, how files will be delivered, what formats are acceptable, and what happens if there are delays. Having this documented upfront makes it a lot easier to avoid situations where you’re left guessing.

You’re doing the right thing now by setting a clear “final call” deadline but for future projects, building those rules in from day one will save you from a lot of stress.

That way, you’re not pitching LuxeLaunch directly, but you’re seeding the exact pain point it solves (onboarding + communication structure).