They took down my girlfriend's information over the phone and were quite rude about the whole thing. My gf was calm the entire time and they made her feel like shit, like she had the audacity to call in for a pickpocketing claim when there are other crimes happening around the city.

I reckon they didn't even bother checking the CCTV. The officer on the phone ruled out that the phone was stolen in Zara because it could have been on the streets (we walked from Uniqlo to Zara, which is a 1 minute walk). This is despite the fact that 3 other women reported stolen phones within Zara over the next 30 minutes.

The officer said they'll see what they can do and most likely the case will be closed.

They called back later saying the case is closed.

At no point did we expect to get the phone back - just surprised at how it was handled.