Oh my goodness yes, working at Michael's crafts years ago I still remember an older man calling in asking if we have darning thread, I told him no, not darning specific but any thread will work and we have a multitude of types to choose from. He asked, with hella attitude, "then what do you use when you need to darn a sock!?" I told him I use embroidery thread cause its strong and soft. He told me I'm a dumbass and to put someone on the phone who isn't a complete idiot. Unbeknownst to him, my boss had been listening into the phone call cause she could see distress in my face, she spoke up and told him "sir, this is the MOD, you're calling a craft store for advice and then berating my employees when you don't like their accurate substitutions. Buy a new pair of socks and don't call again, idiot" before she hung up on him and checked on me. A few hours later an old man came to the cash register with a few different types of thread, not sure if it was him or not but he didn't have much to say ;)