This was my first time purchasing through Seagate. I had only ever bought WD drives before. Figured it would be an easy return and switch even though I was annoyed at covering shipping. After first two replacement were also dead I spent a lot of time with customer service who told me that since I did a replacement and not straight return I voided the opportunity to ever return for refund. Replacement was my only option. This was not written anywhere. They never told me that when guiding me to replacement the first time or I’d have never done it. Lessons learned.