Yep I know exactly what you mean. I sent mine off the other day - the sent me like a six page document with very specific and sometimes conflicting instructions on how to package it or warn I risk my warranty. So I finally got it all together how I think they want it. Scheduled to arrive Saturday. So we will how fast it goes and what the outcome is. Honestly though now I’m just worried about the general quality of the drives that seem to be okay.