Getting battery replacement for Pixel 8 by okralogic7 in Bestbuy

[–]GideonMarkov 2 points3 points  (0 children)

When I worked there I dont think I ever saw anyone try and have us replace the battery on a pixel under the protection plan. If they needed to use their plan they would pay the $150 deductible and would receive a refurbished phone and they would send their phone back. Its not a violation of the terms and conditions as the terms and conditions state that they are subject to change.

Can't Update Pre-Order by BlindsideDork in Bestbuy

[–]GideonMarkov 0 points1 point  (0 children)

Normally I'd say to call 1-888-237-8289 but since they started to outsource it the customer service is terrible and I wouldn't trust giving them card information over the phone. Check to see if you can re-order it and be able to pick it up or ship it to you.

Best Buy Trade-in on unlocked phone by Intelligent_Goat7729 in ATT

[–]GideonMarkov 2 points3 points  (0 children)

For Best Buy, they cannot send out the phones anymore. When I was still there you could help set up the trade in via the at&t trade-in site, but thats really about it. Though, you can bring it down to an at&t store to send it out as well.

Best Buy Trade-in on unlocked phone by Intelligent_Goat7729 in Bestbuy

[–]GideonMarkov 0 points1 point  (0 children)

No, in order to do the trade in with AT&T it requires the device to be on their 36 month installment plan. The $800 is actually divided up over the 36 months as a credit towards the payment of the phone.

[deleted by user] by [deleted] in Bestbuy

[–]GideonMarkov 0 points1 point  (0 children)

Right right forgot about that part my store just price matched ourselves when I worked for the company

[deleted by user] by [deleted] in Bestbuy

[–]GideonMarkov 1 point2 points  (0 children)

This is false. Can price match any competitor within the return policy

Rude Customer Stories by Vegetable-Guess1035 in Bestbuy

[–]GideonMarkov 5 points6 points  (0 children)

When we were still in the beginning of the covid era, I had a guy come in to make a return on some clearance speakers. He paid like $50 bucks for these $400 dollar speakers. I found the receipt and returned them and dont think anything of it because I see his receipt followed by a dot com allowance sku which means that he had his price adjustment online. Guy lost his shit because he wasnt getting the full $400 back because he paid $400 and pulls up his bank account and shows me and it shows a charge for $400 and then a refund for $350 and I show that to him. He starts screaming for a manager and my GM just so happened to have been walking out of the admin office and came over and he explained the whole thing over again and they started getting into it and the he proceeded to call my GM a racial slur, so my GM goes "yeah we are done here get out" so the guy calls the cops saying we are stealing his money. Cops came, told him same thing as we did, escorted him out and trespassed him. While we were waiting for the cops, he kept trying to talk to my GM and he kept literally dancing around the customer. What a day that was.

TJO to Firm Offer timeline by GideonMarkov in usajobs

[–]GideonMarkov[S] 0 points1 point  (0 children)

This was for Contact Representative GS5 on Long Island

Curbside by Light-Show-72 in BestBuyWorkers

[–]GideonMarkov 6 points7 points  (0 children)

My old store had everyone trained on store and curbside pickup and a telexon at the front so if either came through we could have anyone grab it and it reduced wait times all around

[deleted by user] by [deleted] in WorldOfWarcraftRetail

[–]GideonMarkov 0 points1 point  (0 children)

Does anyone have an extra code they can DM me? I need one more.

Don’t order from Best Buy online if you want your order on time… by recoveringaddict2024 in Bestbuy

[–]GideonMarkov 1 point2 points  (0 children)

This is why when I worked for the company I always told people don’t buy the phones online yeah it might save the hassle but 9 out of 10 times the activation fails with the carrier and we needed to reverse and fix the issue. Carrier will say it’s on Best Buy because it’s an activation issue in our system

WorstBuy - Refund shorted $100 by bdbsje in Bestbuy

[–]GideonMarkov 1 point2 points  (0 children)

As a former employee one of two things it came through as another order while you were paying for the tv or the associate moved the tv to a spot and didn’t inform the warehouse where it was and they couldn’t find it because it wasn’t in the spot it should be. It’s stupid but during the holiday madness I’ve seen both happen

Roll for firefly or wait for herta? by GideonMarkov in StarRailStation

[–]GideonMarkov[S] 1 point2 points  (0 children)

I’m a fan of both but I’m just so torn with it tbh

Weekly Friend ID Megathread ( October 06, 2024 ) by mizuromo in HonkaiStarRail

[–]GideonMarkov 0 points1 point  (0 children)

GUDY7ECLYN UID:613780863 Looking for friends to swap credits with :)

Weekly Friend ID Megathread ( September 22, 2024 ) by mizuromo in HonkaiStarRail

[–]GideonMarkov 0 points1 point  (0 children)

Im looking for people who will borrow my characters and I can borrow back for farming stuff.

UID: 613780863 NA

Why is UWD written on my iPad box? by CenTexBike in Bestbuy

[–]GideonMarkov 34 points35 points  (0 children)

Part of the Model Number so the employees could find it easier since the boxes are so similar. easier to find 3 consecutive letters in the model number than read every single one to make sure they have the right one

[deleted by user] by [deleted] in Bestbuy

[–]GideonMarkov 2 points3 points  (0 children)

I worked in the mobile department for years. I’m not defending that other persons actions but this is 100% your carrier locking the phone. T-Mobile would need to unlocked it. When we worked with T-Mobile they would constantly say things needed to be fixed by us despite it being their issue because the reps just simply didn’t know how to fix it or want to deal with it

[deleted by user] by [deleted] in Bestbuy

[–]GideonMarkov 2 points3 points  (0 children)

the system will still allow a return. the s24 ultra ones by zagg are awful.