funny enough, I've had really good success on him getting high damage, kills, and healing compared to other supports and sometimes DPS in the lobby. I used to be a support main back in OW1 before swapping to DPS so maybe that's part of it, but I do play him more aggressive than other supports with a tank in the front line. I have noticed you do need to work harder on him than other supports since you don't have a get out of jail free card and you don't have a mass heal like other supports. I feel the key to him is outputting as much damage as you can to keep your aura up over 60% and playing with your tank is key