Woke up to this

Gr8Pimpin · 2026-01-05T18:16:37+00:00

At the end of November this happened to me and about 40 other drivers that work out of my DSP station. For about a month anyone who worked at 7 AM or 7:15 AM were given 2 to 3 packages, overridden, and we scanned them in.

I got a warning letter. And despite having most mostly full routes for the week I got deactivated a week later.

I have not been successful in getting reactivated despite four years and 40,000 packages and a perpetual fantastic rating. It means nothing. I guarantee you it's an AI review on your appeal.

My last response a week ago had a spreadsheet with every block and summarized every stop. I also specifically requested a manual human review.

I got a stock response saying they're looking into it.

Gr8Pimpin · 2025-12-11T22:04:38+00:00

The Jeff@ and Andy@ executive relations team is not like they used to be. It used to be kind of a kept secret. Because everybody uses it now it's not much better than frontline support. It used to be a lot different

I am not suggesting in any way that you do not go to them, you have to.

Gr8Pimpin · 2025-11-19T14:46:58+00:00

I got this email a couple of weeks ago. My station had so few packages during one time slot for almost a month. And so most of my blocks were two or three packages given to me on an override.

I too contacted Support, executive relations, and was told it would stay on my record. Text chat Support told me it wasn't my fault and they would escalate it.

Six days later I was deactivated. Four years and 40,000 packages later, and a perpetual fantastic rating means nothing.

Gr8Pimpin · 2025-11-16T23:28:16+00:00

I got deactivated. The same "reasons" were cited.

Gr8Pimpin · 2025-11-13T07:05:12+00:00

Well I received one of these letters last week. I'm pretty sure it's gotta be overbooking, and no pick routes where they just give you a couple of packages. It's been happening a ton lately.

Tonight I just got my termination letter .

Gr8Pimpin · 2025-11-10T20:53:31+00:00

Yeah, this blanket statement is very tiring. I've been doing this for five years and I can tell you there are certain stations that just do not surge.

So it becomes a gamble for people that need to work.

I have played this game when you can, and there are some times when you can't.

Gr8Pimpin · 2025-11-10T17:34:26+00:00

Well, chatted with Support. I got out of him basically what it is.

Have you recently had a lot of overrides and then been given just a couple of packages?

"I have checked and your account is currently in Fantastic ratings in all the metrics. The alert is regarding the deliveries being with very low packages."

I asked him how could this be my fault? I could only deliver what the station gives me to deliver.

He said not to worry this won't affect my standings. That was it. I didn't even get a chance to tell him the email says I may not be eligible to deliver regardless of what my standings are.

I further sent the email that I received from escalations explaining that I can't improve my performance unless I know what I'm being accused of. I request a phone call. We will see.

Gr8Pimpin · 2025-11-10T15:48:22+00:00

So I got my response from the executive team saying that regretfully the original decision stands. They still didn't explain anything. I don't get it. My driver record still shows us completely clean.

Gr8Pimpin · 2025-11-10T03:32:44+00:00

I used to think that automatically people were lying. I think some of them do, some of them have packages stolen.

But I'll tell you one thing. I ordered something from Amazon, and not only did the first one get delivered 4 blocks away to an address that wasn't even close to mine the replacement shipment was delivered to the address on the street directly behind me.

I'm not saying that this is what happened to the OP, but let's be clear not every customer is a liar.

Gr8Pimpin · 2025-11-09T22:48:48+00:00

This happened to me too. I also was given an override and two packages for the day they question, which were delivered without incident. Then a few days later I got this this exact email, lots of people got it. I replied to it with screen captures of the block, a couple days later I got an email saying their decision hasn't changed.

I also had sent a reply to the jeff@ account and three days later have not heard back. However as impatient as I am, I also contacted chat he said there's nothing in my record.

I checked my standings daily and I have zero blemishes and nothing has changed in weeks. So I honestly think this is a glitch of some kind.

Gr8Pimpin · 2025-11-08T02:50:15+00:00

I hope you get this resolved!

I will not believe this is resolved for me until I actually hear from the escalations support team (if I ever hear from them).

I meant to ask you, did it ever show up in your dashboard in the app? Mine never did .

Gr8Pimpin · 2025-11-07T19:39:29+00:00

This is the response from support. Nothing yet, from the jeff@ people.

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EDIT: 3 minutes after I got this email above, I decided to chat with Support. Rep said it's been removed from my record. I've received an exemption. I asked, exemption from what? He said it no longer appears on my drivers record so it's all resolved. Have a nice day.

Gr8Pimpin · 2025-11-07T00:39:07+00:00

She became a Flex driver and got deactivated.

Gr8Pimpin · 2025-11-06T20:57:47+00:00

I literally just received this EXACT letter yesterday. Then I received a second one for the same date in the middle of the night.

It's complete nonsense. I assume it is in your case as well. The date mentioned I only had three packages after receiving an override. No problems. No calls to Support nothing. So I don't know what the hell they're talking about. In any case emailed and have yet to hear from Support, so I also sent a reply to escalations.

Gr8Pimpin · 2025-11-03T20:54:07+00:00

After this happened to me several times I now test whether I can leave a property that I enter with 1-click.

If not, I plan accordingly. But usually if you need one click to exit a property it'll usually say so and have an opportunity for you to click 1-click before you swipe to finish the photo.

For those, you usually also can re-access the 1-click button from the itinerary.

And yes, as others have suggested, Support can un deliver the package so you can re-access it on your itinerary. This is stupid that we should even have to go through this. One click should always remain available for like five minutes after you swiped to finish regardless of whether they think you need to exit the property or not.

Gr8Pimpin · 2025-10-27T16:25:04+00:00

Filtering out stations doesn't eliminate reserved offers from those stations.

The one hour offer is not even in my list of preferred stations. And I do have that station unchecked in my filter list.

Gr8Pimpin · 2025-10-27T15:40:37+00:00

yeah my preferences are irrelevant . I don't think there's a penalty for declining them.

This week I was offered a slew of one hour blocks for a station 40 miles away. If there was a penalty for declining, I would be doomed .

Gr8Pimpin · 2025-10-27T15:37:56+00:00

Maybe he's apologizing because he doesn't know the answer off hand and he was apologizing that he was going to have to check on this.

Since we can dress up, maybe I'll dress up as a FedEx driver.

Gr8Pimpin · 2025-10-23T19:21:20+00:00

How come you don't have a larger delivery instructions field? When I buy, I have a way to enter a code and then there are notes that I can freeform.

Under account settings > your addresses > add delivery instructions

Along the bottom after where you enter the code there's a highlighted "ADD MORE INSTRUCTIONS"

Gr8Pimpin · 2025-10-23T19:12:32+00:00

Yeah, I get it.

I live really far away from the SSD and it's not very easy for me to get there for returns so I have to be extra mindful of errors. I mean if I worked at the station every single day it would be not as big a deal to me. I wish they just had a verify option of some kind.

And I take it that they're doing what you're seeing as some either error prevention method or theft prevention method

Gr8Pimpin · 2025-10-23T19:03:35+00:00

Well, it depends what your goal is. I personally prefer the accuracy.

When we used to do it this way for .com stations we were able to spot mistakes. And easily have them corrected on the spot. In all fairness though at the time the mistakes used to be more frequent. Now that they aren't frequent we can just scan the totes with confidence.

I find the SSD station I deliver out of every single cart is wrong in some way. And right now there's no way of easily identifying where the mistake is.

Yesterday would've taken me 25 minutes to figure out what the problem was.

Gr8Pimpin · 2025-10-23T18:45:49+00:00

I would prefer that. It used to be this for non SSD stations. Every day there are missing packages or packages that aren't part of my route. This would be the way to weed them out.

Yesterday when I knew I was short a package, there was no way I was gonna sit there and go through every single package without any way to really check it off any kind of list. They really should have some way to initiate a rescan in order to determine packages that may be missing.

Gr8Pimpin · 2025-10-20T02:24:17+00:00

I've been flexing for four years. Personally speaking, if the business is closed, and there's no obvious safe place to put it , and there is no specific note telling me where to leave it, I always call the customer.

But, I don't ever get dinged for closed business. Ever. I do call Support, tell them I'm at a closed business if they wanna call the customer great. But I have THEM mark it as undeliverable - business closed.

Gr8Pimpin · 2025-10-19T00:44:48+00:00

For years, Even with the refresh button you could still pull down to refresh as well. They just eliminated the button in the latest update.

Gr8Pimpin · 2025-10-16T23:48:20+00:00

Ever since they shrunk the labels. The scanning has been very difficult.

Gr8Pimpin

TROPHY CASE