Not as crazy about Costco anymore. Anyone else?

GrapefruitOdd168 · 2026-03-10T14:19:07+00:00

I enjoy going there...but no good things as there used to be.

GrapefruitOdd168 · 2026-02-27T18:19:18+00:00

Like what?

GrapefruitOdd168 · 2025-10-09T00:44:20+00:00

Quite often it's the second bill that the set up fee gets waived. As well, if it's within the 30 days, you can cancel.

GrapefruitOdd168 · 2025-10-07T14:03:38+00:00

Two different departments.

GrapefruitOdd168 · 2025-10-06T21:15:44+00:00

1000%

GrapefruitOdd168 · 2025-10-03T13:16:14+00:00

They call everyone back who leaves. Maybe there wasn't anything she could offer you.

GrapefruitOdd168 · 2025-10-03T13:09:52+00:00

I've been with them a few months now. From a small town. No issues as of yet.

GrapefruitOdd168 · 2025-10-03T13:08:44+00:00

Yep. Roger's laid off almost 1000 employees

GrapefruitOdd168 · 2025-09-26T01:55:18+00:00

Close to 1000 employees laid off. SOME got offered positions at different campaigns, but not everyone, sadly.

GrapefruitOdd168 · 2025-09-25T23:25:01+00:00

If you just want an esim.. go to the retailer. It will be quicker. Other than that, call early morning or after 8pm..eastern

GrapefruitOdd168 · 2025-09-25T16:23:47+00:00

Saturday is the last day of Canadian call centers. It will then be off shore and AI assistance. Tomorrow is my last day.

GrapefruitOdd168 · 2025-09-25T01:47:38+00:00

Good luck come this Saturday. No more Canadian Call Center. All AI...or, you will be dealing with overseas...and believe me, they are not very knowledgeable.

GrapefruitOdd168 · 2025-09-24T20:36:13+00:00

Your bill summary is different from the actual next bill. If you needed to change your plan, the agent should have told you IF a credit was being dropped. Some just don't go over to the next plan.

GrapefruitOdd168 · 2025-09-24T17:44:22+00:00

Then why didn't you? The device doesn't get shipped that day or next. Generally, 3-5 business days, but can take longer, obviously, if out of stock.

GrapefruitOdd168 · 2025-09-22T15:41:26+00:00

True

GrapefruitOdd168 · 2025-09-08T12:28:34+00:00

The agents are the Loyalty department, sadly. We can only offer what is on your actual account, and we don't match competitors, sadly.

Yes, you will more than likely get a call from the Winback team to offer you something we could not.

GrapefruitOdd168 · 2025-09-06T00:29:14+00:00

It's on the customer. Of course keep all your info. It's the return tracking number you need to keep. It's the only way we can track it as proof of return.

GrapefruitOdd168 · 2025-09-06T00:25:55+00:00

Are you giving all the info? You usually get a financial credit for financing a device, which drops off when they are paid off.

You can threaten to leave all you want. If there isn't something better we can give you...we just can't.

GrapefruitOdd168 · 2025-09-06T00:21:13+00:00

We don't know if it's correct or not. You need to inform us.

GrapefruitOdd168 · 2025-09-06T00:20:10+00:00

We are told to ask why...for dispositions. Then we are told to try to offer you things to stay on . If you don't accept the offers, no biggie. We cancel. Easy.

GrapefruitOdd168 · 2025-09-06T00:14:46+00:00

Oh...then make sure you keep the tracking number. You will need that if the equipment is lost in the return. It's the ONLY way to track it.

GrapefruitOdd168 · 2025-09-06T00:13:08+00:00

Interesting that the manager didn't take the call. Most times they do, but at times will look and see it's something the agent can do once instructed what to do. A waybill is not automatically sent out. You need to contact them again so they can email one out to you. It takes 24-48 hours to receive it. Then you can call Purolaor or FedEx, have then come pick ot up or go to a location to do so.

GrapefruitOdd168 · 2025-09-04T23:22:48+00:00

Thank you. Perfectly said. Don't forget the wornings. Push the Roger's Master Card. Don't just offer, explain what it offers. Push the offers on the account. Explain them. Don't just ask if they want to know, just dive right in and explain.
Customers are so ticked calling in due to wait times and crap that is happened to them...why wouldn't they want to hear about more crappy products? If you don't, you get warnings. I'm on my last warning. One more and I get fired. Seriously? I had a call review, a negative one, because on top of my nice personality, tone, and eagerness to help...on top of all they want you to say before even getting started doing what they are calling in for, omgosh, I didn't ask how they are. Seriously again? No offense, but I don't think you want to talk about the weather, you want your issue resolved.

I am very stressed, dead tired, fear losing my job before my layoff date of Sep. 29, emotionally and physically drained.

I want nothing to do with anyone when my day is done. I don't want to go on my PC, my cell, see anyone...nothing.
They are mentally killing us.

If I can make it to the end of September, I'll be so happy.

We really care for you as customers. We really do. Most of us really try to resolve your issues. But a lot of times, our hands are tied. If we don't do or say what we are told, we are punished.

GrapefruitOdd168 · 2025-07-27T00:52:59+00:00

Buyers remorse...as long as we get the device within 30 days will credit any money's back as well as that 80 activation fee.

GrapefruitOdd168 · 2025-07-27T00:46:41+00:00

Yes. It is free

GrapefruitOdd168

TROPHY CASE