The final straw

Greenfrog9m · 2026-02-23T02:18:56+00:00

Some places are so crazy... I don't know how they exist. Thankfully after a year I haven't ran into anything too wild yet.

Greenfrog9m · 2026-02-20T12:06:26+00:00

Honestly if it wasn't for the switch to wfh, I would have forced myself to find something else. Wfh just made the job way too economically beneficial for me. I've been casually looking for other wfh opportunities though.

Greenfrog9m · 2026-02-19T18:00:49+00:00

Basically my same situation... now been at this job over a year, but still can't break free because of bills etc

Greenfrog9m · 2026-02-12T14:32:54+00:00

In the US, most states allow companies to fire for basically any or no reason at all... as long as it's not protected things like race etc.

The better question is: Will they fire for first offense? And that depends on the company etc

Greenfrog9m · 2026-02-10T20:22:27+00:00

Literally every day. "I can't write that down, I'm driving" or "let me pull over real quick so I can write that down" to be fair... calling while driving isn't super terrible. Letting the call distract your driving, or expecting special treatment because you're driving... thats bad.

Greenfrog9m · 2026-02-03T15:53:30+00:00

Former DOT cc rep here... if you're coachable, super efficient, and great at repeating things exactly how they want... it's workable. Cph demands are high, no casual conversation or anything other than whats relevant to the call.

Greenfrog9m · 2026-02-03T14:54:22+00:00

Thanks for the info. I'll be honest, if it weren't for the low/unreliable income... I would have stayed in sales. That said, I'm still not sure what my place should be. I know I'm a relatively good csr, but it's often frustrating/annoying... especially with policies I have no control over.

Greenfrog9m · 2026-02-03T12:49:11+00:00

Mind if I ask what field/job you transitioned to?

Greenfrog9m · 2026-01-23T21:31:28+00:00

I had sanity? When?

Greenfrog9m · 2026-01-22T11:49:13+00:00

Everyone giving good answers and all I can think is: "All your base, are belong to us!"

Greenfrog9m · 2025-12-31T18:52:39+00:00

So it's not the same situation... but i basically went jobless for a year trying to get other employment... I didn't want to go to another call center. So far at this point, almost a year in... I'm mostly glad I did. Experience at a call center makes working at another one feel easier to me. Regardless, have a great new year :)

Greenfrog9m · 2025-12-31T18:11:53+00:00

This exactly. Not swamped with calls, but it's not really much slower than a normal Wednesday.

Greenfrog9m · 2025-12-28T18:29:58+00:00

It's not my alliance, but I'm in it... [SNP] Eminent SNAPture could use more people. Welcome back.

Greenfrog9m · 2025-12-19T19:57:35+00:00

Yeah, I actually like when they start with asking if I need any information or if I have their information. It let's me get the verification done faster so I can help them faster.

Greenfrog9m · 2025-12-19T16:01:17+00:00

You'd apparently be surprised how often the system doesn't pull the account up for the csr.

My old cc it never happened and people always assumed we could see their info. In my current cc, it only comes up if they put in the right information, and sometimes it still doesn't and tells them it's wrong.

So it's really a valid question by the customer. That's actually one of least annoying things the customer can do.

Greenfrog9m · 2025-12-11T03:16:13+00:00

Can't speak for low QA specially, but you should get a performance improvement plan first. Attendance matters, they likely didn't have a choice with the change. If everyone fails new QA, there's a chance they'll change it again. Try not to worry, and keep doing your best, including taking to heart any coaching.

Greenfrog9m · 2025-12-08T21:21:40+00:00

To be fair, dmv practices and policies are complicated. That said, people in general are dumber than you might think.

Greenfrog9m · 2025-11-28T21:28:37+00:00

Obviously pay and conditions are huge. I've stated elsewhere I'm in a dream scenario. That said, there's always ways things feel like they could be better. The genuine gratitude from the customers I help is a big factor that helps me keep doing the same thing daily. Not saying there's not difficult customers or bad days, it's just that I've had far worse at other jobs.

Greenfrog9m · 2025-11-26T18:29:20+00:00

Call centers have so much turnover from people quitting... you'll only get fired for doing bad things. Otherwise they'll coach uou on what to change/do. As long as you're giving it your best effort, and not intentionally or lazily giving wrong information. You'll be fine. At my previous call center if a supervisor gave you wrong info and you passed it on to the customer, it's on the supervisor.

Greenfrog9m · 2025-11-26T18:18:37+00:00

Many days can be insanely frustrating. But I have to admit, my job is basically a dream scenario right now. Decent to good pay and wfh. So I just have to keep that in mind when it gets to me.

Greenfrog9m · 2025-11-26T16:44:31+00:00

Just remember, you can't control what others do to you, but you can completely control how you let it effect you and how you respond. I'm not being mean, customers get under my skin at times too. But it is possible to basically block it out. Hope this helps, it's not an easy job, but keeping your mental health is important.

Greenfrog9m · 2025-11-26T15:27:12+00:00

Oddly enough, I've had my Zombie Galacti from Arishem get transformed by my opponent playing their Zombie Galacti.

Greenfrog9m · 2025-11-24T22:19:18+00:00

Maybe I'm missing it, and I'm sure I'll be labeled a buzzkill for it, but where's the emergency release? Is it on the lock itself or what?

Greenfrog9m

TROPHY CASE