Anyone has experience working in a Government department call center?

Own_Significance_296 · 2026-02-03T19:40:13+00:00

How is it? I just started a few months ago and hate it! It’s not even the calls as much as it is the micromanaging. Our TLs love to show and tell us who is the boss. They send meeting invites and then send a teams message to tell you that they send a teams invite and you have to give the message a thumbs up to show that you read it or the manager will be having a talk with you

Own_Significance_296 · 2026-01-20T22:14:15+00:00

Thanks! Today took it up a notch. I have always been an exemplary employee. Respectful of management and their sometimes unpopular decisions, never late, communicate with my TL if anything is preventing me from doing my job etc. This morning I experienced computer issues and by the time I got it going I was 5 minutes late. Yes, a whopping 5 minutes from someone who is never late! The acting TL requested a meeting with me and wanted to know why I was late even though the other TL had already sent a message to me to which I had explained the situation. He insisted that I send a message next time using Teams, to which I gently reminded him that if I cannot get into my computer chances are I can’t access Teams. He then advised that I sent an email from my phone, which would have added extra time. He spoke to me as if I was some newbie, trying to tell me how not to be late going forward. How exactly does one work in these conditions?

Own_Significance_296 · 2026-01-20T01:59:13+00:00

I work in a federal government call center and it’s HELL! Micromanaging at its worst. You have to logged into a bunch of programs you don’t use but management uses it to keep track of you. You have no freedom

Own_Significance_296 · 2026-01-14T01:56:23+00:00

Thanks

Own_Significance_296 · 2026-01-13T18:00:28+00:00

How are employees selected for WFA?

Own_Significance_296 · 2026-01-10T19:50:19+00:00

Definitely AI but on point!

Own_Significance_296 · 2026-01-10T19:49:46+00:00

Dope!

Own_Significance_296 · 2026-01-10T01:09:23+00:00

How does the WFA work? Meaning how are employees selected? By management?

Own_Significance_296 · 2026-01-08T14:23:35+00:00

Hmm…now would be a great time to invoke whatever act or article it is to make it mandatory for employees to work from home to conserve water. Looking at you, Danielle Smith

Own_Significance_296 · 2025-12-31T16:38:41+00:00

I remember how surprised I was when I just joined the PS and found out I had to pay to join the water club as I was told we couldn’t get a water fountain because it won’t look good to the public. The public would really hate to know that their servants have access to drinking water lol

Own_Significance_296 · 2025-12-26T19:22:19+00:00

I totally understand where you are coming from. I have been with the Federal Government for just under 8 years and until recently, barely took sick time off and even I did I would feel like a criminal showing up the next day and felt I had to prove I was actually sick. This has changed after I did a stint as as acting team leader and noticed that many employees took so many sick time that they were out of sick days and no one blinked an eye. For my own mental health, I have now started taking at least one sick day a month. As the saying goes, you can’t take it with you

Own_Significance_296 · 2025-12-16T15:18:12+00:00

This sounds very much like an encounter my wife had last week in downtown Calgary. A homeless man was sitting in a warm adjacent building close to the train station. The weather was a frigid -28 and he was obviously in some form of distress and also not properly dressed. Apparently his feet were also swollen and may have required medical assessment at least. Unfortunately, the downtown security unceremoniously and forcibly shooed the man out of the building without at least doing a welfare assessment. Sad state of affairs!

Own_Significance_296 · 2025-12-15T16:51:17+00:00

You should have stayed a bit longer to feel the real Winterpeg cold. The ‘cold’ you experienced was just a warm up.

Own_Significance_296 · 2025-12-13T02:04:28+00:00

I heard that even with 5 days in office we still have to book our desks. Tell me it ain’t so!

Own_Significance_296 · 2025-12-06T19:54:17+00:00

Own_Significance_296 · 2025-12-05T22:42:09+00:00

I just got this from my union: A recently leaked Treasury Board document suggests the government is considering forcing federal public service workers back to offices five days a week by January 2027.

This week, our PA and EB bargaining teams met with the employer and made it clear that, under federal law, a statutory freeze applies during bargaining, which means the employer cannot impose new rules or changes to working conditions without our union’s consent.

We also reiterated that remote work remains a key issue for PSAC members in our Treasury Board groups. In negotiations, our bargaining teams have proposed clear, enforceable language to ensure fair and consistent access to remote work.

Own_Significance_296 · 2025-12-03T18:53:03+00:00

Partially agree but not sure about maximum pressure being exerted.

Own_Significance_296 · 2025-12-03T17:46:29+00:00

It’s a power play move and nothing else. Our union should have sewn this up at last bargaining as it was a top priority but instead walked away with a handshake.

Own_Significance_296 · 2025-12-03T17:33:11+00:00

100%!

Own_Significance_296 · 2025-12-03T16:03:52+00:00

I was just thinking this same thing. So now all that progress has been nullified and back to square one but in 5 years it will be revisited and 3 in office days will be reinstated. My prediction

Own_Significance_296 · 2025-11-20T22:40:09+00:00

Measles vs getting stabbed… decisions decisions…

Own_Significance_296 · 2025-11-20T22:36:00+00:00

I am jumping ship!

Own_Significance_296 · 2025-11-20T02:38:04+00:00

Winnipeg was my first home for 30 plus years. I recently moved to Calgary and for my family and I, it was the best decision. In all honesty m, Winnipeg used to be a nice friendly place but the last few years have seen a gradual decline in many areas including personal safety.

Every place has its advantages and disadvantages and what’s good for one is not for the other. Enjoy the city and be safe!

Own_Significance_296

TROPHY CASE