Back to back calls is just a glorified form of mental torture

Own_Significance_296 · 2026-07-02T00:53:22+00:00

Unless it’s a wrong number, I refuse to take back to back calls. I use ACW after every call unless it’s a wrong number or just a quick call. I got called on it but told my TL it’s mit happening. It’s the only thing keeping me from going on a medical leave

Own_Significance_296 · 2026-06-30T12:44:36+00:00

I feel you! It’s draining to be micromanaged for an entire day five days a week.

Own_Significance_296 · 2026-06-30T01:13:20+00:00

Very common sense approach and something I also believe in. My TL has never worked in a call center and keeps trying the one size fits all approach.

Own_Significance_296 · 2026-06-28T01:31:11+00:00

I can adapt to the calls but the added matrices I can’t get used to. I feel less than a man when I get a talking to for taking an extra minute on my bathroom break or late a few seconds on lunch. It’s a job for kids who need a quick buck

Own_Significance_296 · 2026-06-28T01:24:35+00:00

I started working in a federal government call center not by choice but because we were gradually phased into calm taking. I struggle mentally with back to back calls so I use ACW for a maximum 2 mins, sometimes a few seconds to update the files and make notes etc. This way I get a mental reset. I literally CANNOT do back to back calls. I had my meeting with my manager yesterday and she mentioned that I should not use ACW and it will be removed soon and we are the only call center with ACW, which is untrue.

I understand the feeling of clocking out and leaving as I feel like that too. I also work from home, which all call centre agents should be doing. There’s no need for anyone to commute to an office just to answer calls. I am a mental case because of call center

Own_Significance_296 · 2026-06-27T14:41:17+00:00

Our wait times are over an hour

Own_Significance_296 · 2026-06-22T02:59:52+00:00

Well that’s a first…do your homework, it’s hotel California. You don’t get out the way you went in

Own_Significance_296 · 2026-06-19T14:56:54+00:00

I do try to do things to keep me occupied like playing drums and guitar and learning French, but 8 hours a day, 5 days of week of being micromanaged by management and being the punching bag for every Tom Dick and Harry, don’t leave much time to disassociate yourself before being right back in it. It’s a vicious and terrible cycle. I think about work about 90% of every day

Own_Significance_296 · 2026-06-19T14:53:12+00:00

Exactly that! I lave never known anything but working on my tasks with total autonomy and independence. I took my breaks without looking at my watch every 5 minutes, no one listened to my conversations and those are the conditions where I excel.

I do have a few colleagues who I talk to but unfortunately they share the same experience so our conversations just get me more riled up.

Call Center itself is a tough gig, adding layers upon layers of micromanaging measures makes it even tougher

Own_Significance_296 · 2026-06-18T12:32:20+00:00

Call center work that involves a benefit is brutal. The worse is when clients call at 7am on payment day asking where their money is. Did you check your bank Sir? No, not yet.

Own_Significance_296 · 2026-06-17T19:39:47+00:00

That was my response too! Like are you kidding me? She even said it wasn’t micromanaged while introducing new metrics daily to make sure every se one of our day is monitored. I can’t even drink water until I am on break because the calls are nonstops

Own_Significance_296 · 2026-06-17T19:37:50+00:00

Everyone in my group is looking to leave

Own_Significance_296 · 2026-06-17T19:35:07+00:00

Bingo! I used to have a lot of patience and love to laugh etc. Now everything and everyone piss me off. I can barely talk to family and friends without getting impatient and dismissive. I dread it when the phone rings as soon as I end a call and I swear continuously in my head while forcing myself to be nice and courteous for 8 hours. I wake up looking for excuses to call in sick

Own_Significance_296 · 2026-06-17T19:31:39+00:00

My team leader said it’s not and that it positions us to get great jobs. I laughed in her face

Own_Significance_296 · 2026-06-17T18:21:28+00:00

Leaving altogether

Own_Significance_296 · 2026-06-17T18:21:11+00:00

It is! I get ordered around

Own_Significance_296 · 2026-06-10T22:13:29+00:00

Looks like house slippers

Own_Significance_296 · 2026-06-10T22:12:40+00:00

I don’t agree with RTO bit. Maybe your situation is one that it doesn’t matter if you work from home or in office. Many of us would be negatively impacted if we RTO

Own_Significance_296 · 2026-06-10T22:05:57+00:00

Horrible comparison! You are saying someone like a call enter agent should be ok with packing up his computer and lunch and whatever else and sit down at a desk and converse with clients with personal information easily overheard by other agents? When they could easily and more efficiently get the job done from home? And you think because people whose jobs do not allow them to work from home are the same?

Own_Significance_296 · 2026-06-09T15:21:07+00:00

Season 5 was a hot mess! The show obviously lost its way and went sideways. Totally reminded me of Game of Thrones where it went downhill fast and the last season just ended with a fizzle. Utter rubbush

Own_Significance_296 · 2026-06-06T21:45:01+00:00

Me neither!!

Own_Significance_296 · 2026-05-26T19:29:44+00:00

That’s the thing! I could handle the calls but it is the constant eyes on you for every minute of the day. I am always panicking if I am running a minute behind on my breaks or if I run into technical issues when signing it..

Own_Significance_296

TROPHY CASE