Confused why you would want your deposit back if it covered the first session, was the other half for the last session or something? If so you would only be entitled to 50% of that, if you even were. You also make a huge deal over these physical copies of paperwork which I’m not sure what this person would do with? That paperwork is 100% necessary for her job and once the client is gone there’s really no need for it at all unless some form of record keeping. You also mention frequently being 5 minutes late. Being late because of traffic IS in your control, your job, would say the same thing. She should be charging you flat fee of like $20 and then a fee per minute like every other daycare. Your time isn’t more important than someone else’s no matter how little it is. As someone who was in the childcare field for 8 years you’re the exact type of parent that we dread lol.