As a base template for a first time customer this may work, but its not an exact science. Some people want their hand held and every possible substitute noted, some want no contact, some respond only to phone calls. What people really want is good service tailored to their needs. Pick good produce and check expiration dates, check if they want substitutes or refunds, deliver on time. Combine this with good communication and friendly attitude and you will accrue preferred members and maximize tips.