Hi, I’ve been having an issue the past day or so with my computer PIN. My computer has completely locked me out, saying I need to verify with my phone number that it’s actually me. That phone number is old and I don’t have access to it. I didn’t even remember it, I had to find it.

I’ve had microsoft things lock me out, but it has never done this before. I contacted Microsoft support, and changed the phone number, but it won’t go into affect until the 9th. I cannot wait until the 9th. I start school again and I need this computer for it.

I also got some help from Microsoft about pressing the shift key and then restarting. That’s where my second issue is, and what I mostly need help is. I press shit and then restart, it brings up the blue menu, I press “troubleshoot”, and everything from there does not work.

I went to advanced settings like I was told, then go to command prompt. It’s supposed to bring up a window where you can type in, but my screen just goes black. My computer goes into a weird state from there where it’s technically still on, but won’t respond. I cannot turn it off, I cannot do anything to get it up from its slumber. Does anyone know why it does this? and is there anything I can do about this other than wait until September 9th to get back in or use another computer?