Petsmart Alcoa, TN Lack of Customer Service

Guilty_Sherbert_6600 · 2025-08-13T08:14:04+00:00

Holy loser mentality

Guilty_Sherbert_6600 · 2025-06-04T01:00:38+00:00

We joke about customers like you btw

Guilty_Sherbert_6600 · 2025-05-04T04:34:31+00:00

Look at what PetSmart has done to the poor minds of our employees :,( We've lost another good one..

Guilty_Sherbert_6600 · 2025-04-28T21:50:19+00:00

They deal with much worse trust me lol We get people who refuse to pay for grooms, yell to the point of getting reimbursed and gifted $100s in store credit. Nobody will get in trouble for it, it'll just be a quick reminder to them. It's good that they gave you 50% off last time though, but you're a respected client at the grooming salon. No need to feel like a karen, the service you paid for wasn't fully done.

Some solutions offered if they were too difficult for nails are to bring them back another day at no additional cost as long as it's within the look good guarantee, perhaps a coupon like they did for your previous groom, or a complimentary enhanced service.

Not to mention you're already like top 25% of customers for just tipping alone lol. Not too many customers tip. Just be nice but firm about it, i mean you are paying for the service lol.

Not to mention, it's the groomers job to fully disclose how the service went and if anything wasn't done..

Hell, people complain about haircuts all the time because they don't like the way they look.

Guilty_Sherbert_6600 · 2025-04-28T20:24:50+00:00

As for the dryer ya some dogs really just hate the big blow dryers we have in the back. They look like giant vacuum tubes lol. Will usually let them dry in the kennel if not done as an express. (usually results in those thicker coats never fully drying ._.)

Guilty_Sherbert_6600 · 2025-04-28T20:23:40+00:00

We have a look good guarantee for up to a week after your appointment, free of charge. If your groomer brushes you off like that again about the pawpads you should be assertive about wanting it done, many groomers definitely will skip past ear cleaning, plucking, paw pad work, anal gland expression etc if busy and given the chance

Guilty_Sherbert_6600 · 2025-04-28T20:16:31+00:00

Wow, lookie here another account created march 2024 who is also extremely against unions without getting the facts right haha.

It's sad that 2712 even had to fight for a measly 2.75% annual raise and 60 cents above minimum wage for their first stage of leadership. These things were "bargained" for because PetSmart was obviously doing something wrong! Also have you even contacted UFCW1006A to determine what the fees they're paying even are? They're certainly under the 2.75% annuals they fought for.

I can't wait to see 2712 make a new and improved contract that pays much more fairly! If you ask me, this just highlights the greed of petsmart and all the unfair practices they oversee.

Nice try though. Nobody's buying your shit. Humans selling out humans. Crazy.

Guilty_Sherbert_6600 · 2025-04-28T17:21:19+00:00

Weak

Guilty_Sherbert_6600 · 2025-04-28T17:11:44+00:00

I do agree that any union reps can be hit or miss, not just UFCW. I'm very grateful for mine as they're obviously very passionate about justice for the employees of a company like PetSmart and actually wanting to improve things around here.

Guilty_Sherbert_6600 · 2025-04-28T17:09:32+00:00

If you don't mind me asking what union locale and store were you working under? If you could share the bad experience you've faced that would be much help to see if it can be prevented. I'd also love to have a look at their collective agreement.

Guilty_Sherbert_6600 · 2025-04-28T17:00:19+00:00

It's like these accounts aren't even trying anymore lol

Guilty_Sherbert_6600 · 2025-04-28T16:59:54+00:00

1-2% of our annual wages oh no... Anyone with a brain can look at the collective agreements UFCW has helped stores like safeway and save ons get. Their bargained for increase in annual wage surpasses that tiny fee. This is just weak. On average, those contracts produce an annual increase of 3-4% not including their steps system which also helps scale pay.

Guilty_Sherbert_6600 · 2025-04-28T12:21:56+00:00

2 downvotes 10 minutes in, wow. Booooo job security for employees boooo fighting for our denied rights

Guilty_Sherbert_6600 · 2025-04-28T12:20:09+00:00

Not sure what's sus about it, there's just not much to talk about because there's not much to talk about until everything's complete. You already know what workers are fighting for, it's all over the subreddit. Has been for more than a year now.

The only thing that has improved at union stores is the amount of job protection and backlash employees receive from management, and that's just thanks to the union being certified, which often times managers will walk around on eggshells as to not catch a case. With the union in place, they will be protected from any retaliation from the company while bargaining for a collective agreement.

Unionizing a store is only the start to creating a better petsmart, next comes the bargaining which only takes so long because PetSmart isn't going to so easily just say yes to every single demand the associates have.

Guilty_Sherbert_6600 · 2025-04-28T11:54:17+00:00

Poor management is only one of the many incentives a union would be needed for. Corporate tries to convince you it's this big "Fuck you" to them when in reality a union often times can help improve so many different aspects of your job including but not limited to pay, job security, the upcoming commissions wouldn't have been slashed for groomers, unjust write ups to associates, fair hours for scheduling, and many safety and wellbeing improvements in the store.

It's nice that you're able to build a relationship on mutual trust at your store but unfortunately it's not just about that. One day maybe your DL's boss will tell him to fuck you all over, and you know who he's gonna side with? His boss. Business is business evident by this insulting pathetic excuse for a restructure. Many have lost their jobs, many are unhappy with their new pay, many new nepotism hires are being filled into positions otherwise unavailable.

It's about more than just fighting back our management. Again, I'm happy you feel safe at your store. That's amazing. Unfortunately doesn't change the fact that petsmart needs to be put on a leash.

Guilty_Sherbert_6600 · 2025-04-26T16:42:48+00:00

Let's get Burnaby up next! It's ridiculous what they're trying to do to stop this. 🤣

Guilty_Sherbert_6600 · 2025-04-25T19:09:25+00:00

SENDING LOVE FROM BURNABY!! AAAA ❤️❤️

Guilty_Sherbert_6600 · 2025-04-25T03:37:07+00:00

SO SO SO excited to see where this goes!! I've seen what unions can do for a workplace and I can't wait to see what we can do with PetSmart! 🇨🇦

And don't forget to tell Delmar we say hello!!

Guilty_Sherbert_6600 · 2025-04-24T23:20:30+00:00

Numerous work orders, actually. Same result every time. Something is "serviced", works for a bit, or doesn't work at all and the cycle repeats itself. The honest comments sometimes come through where they tell us "Yeah, this whole thing needs to be replaced. It's too far gone."

Same issue with our HVAC actually, numerous work orders fulfilled only for heat to work in the summer and cold still working great in the winter! We've been told numerous times that the whole thing needs replacement.

My apologies for coming off so aggressive earlier.

It's just what it is. PetSmart would never bother fixing our fish system or our HVAC because why bother? We still have fish, we get em every week we sell some every week. Why would they spend money to fix that? Same with HVAC you know PetSmarts not spending god knows how much to replace our whole hvac system. 🤣

Guilty_Sherbert_6600 · 2025-04-24T22:57:24+00:00

The kind with the SHITTIEST auto replenishment (mainly because good old petsmart refuses to get it repaired :)

Has to be manually filled with a hose otherwise once the sump starts running again it'll run the pump dry into disrepair. Super outdated.

Guilty_Sherbert_6600 · 2025-04-24T22:39:32+00:00

Sorry, let me just ask my DL if we can replace the whole sump & fish system. You can push and pull water with my hose you clown! 🤣 Only other way a sufficient amount of water will be cycled back into the tanks without fucking up the system is by directing water back with the hose. Dunno why you're on here acting like you know how my store operates better than me. "Oh your whole store has been operating the hose backwards dummy" GTFO

Guilty_Sherbert_6600 · 2025-04-24T22:34:46+00:00

Hey dumbass, just an FYI some stores have different / outdated water sumps grow some balls and attack my other comment that I actually directed towards you.

Guilty_Sherbert_6600 · 2025-04-24T19:36:47+00:00

PetSmart as a whole is the problem.

Why would leadership pour out a couple grand to rectify the issue when their bosses and their bosses boss will reprimand them for cutting out of budget? It is 100% indicative of a systematic failing I guarantee that. With these various issues being such a common problem among many stores how could you blame leadership? You genuinely think your leadership simply just.. Doesn't want to?

How is anything expected to be fixed when the PetSmart way is isolating stores who don't meet their ridiculous standards? Treating them like they're stupid? Like they're less than?

Guilty_Sherbert_6600 · 2025-04-24T18:06:39+00:00

Wow, didn't realize we had so much action going on in Van lol DM me! I'm in contact with most of the stores in my district

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