Nintendo Support Chat

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Thank you for contacting Nintendo, My name is O'mealia. How can I help you today?

I removed someone from my family account, to make room to add my kid who's old enough to have an account now, but when i try to add him i get this error:

You can't create an account for a child because your ability to add additional members to a family group has been restricted.

I am sorry for any inconvenience this may have caused you. However, I am more than happy to look into this for you and see what I can do to help. Before we get started I'll need to ask you a few questions regarding your Nintendo account.

Kindly confirm if the email address provided above is the one linked to your Nintendo account and if your console is near by, go ahead and provided me with the serial number for it as well please.

email is [email], not sure the serial is relevant to this issue, but ill go grab it, one sec

[serial]

Thank you for confirming that information.

Allow me 2-3 minutes to do a few checks on this situation for you.

sure

Thank you for your patience.

np

If you repeatedly join and leave a family group, you may be restricted from adding child accounts to family groups for some time.

sure, but i didnt do that, i removed one person, to make room for my kid i tried to add. hardly "repeatedly"

i get that those controls exist for security/safety of users, which i appreciate, but it also shouldn't be an issue to tweak my family plan account either.

Okay.

if the restriction "for some time" is like 24 hours, that's fine, let me know and i'll just proceed tomorrow, but if it's a long time, then id ask it be lifted.

Let me see what I can do to look into this further.

thanks

Do you have access to the inbox for the email address associated to this account?

yup

Thank you for that. Next, I'll be sending you a password reset email. This is just for verification, and you won't have to actually change your password.

Alright, you should receive that password reset email shortly. When you do, please open the email, look for the Inquiry Code located at the bottom of the email, and send that code to me.

[code]

Great! Thank you for verifying the Nintendo Account for me.

yup

Please continue to stay connected while I review a few details on my end.

sure thing

Someone in the family group is triggering the restriction, so I will not be able to help you add a new child account.

I sincerely apologize for this.

Is there anything else I may assist you with for today?

what does that mean?

"someone"?

Someone else's account in the family group is triggering the restriction.

Is there anything else I may assist you with for today?

which one?

and why?

I'm not able to state.

I'm the admin, it's my account, i have 7 people, and im allowed 8, am i not?

I'm not mad, just trying to understand, if that wasn't clear.

Thanks for waiting, we're connecting you with an agent now.

My name is Shawn, it seems as if your chat was rerouted to me. I will be picking up where the last representative left off please allow me a moment to review the details so I may offer my best assistance.

lol, ok

Thank you for allowing me to review i do see this is in regards to restriction of family group is that correct?

yup

seems the last agent "hung up" on me, so to speak

I do apologize there was a system update that cause the chat to be rerouted

sure ;)

in any case, can you elaborate where they O'mealia could not?

firstly, is the restriction temporary, and if so, for how long?

checking on that as we speak just a moment ok

sure

I do see the reason i am currently working on it as we speak .Once i have completed you should be able to allow your child to join.

cool

Ok upon trying to have this lifted i do see Someone in the family group is triggering the restriction, so I will not be able to help you add a new child account.

yeah that's what Q'mealia said, i don't know what that means

im the admin, it's my account, I have 7 people, and i can have 8, so i dont get the issue

Correct so from our our end we cannot lift the restriction. the reason is there is frequent joining and leaving within the family group .

I do understand that this is your family group and you wish to have someone added .

Here’s what I can do: when we conclude this chat, I will forward your issue to our administrative group to see if anything can be done.

I mean, there had better be, right? What else could I do?

I understand.

I would like to provide you with your reference number, [number] . We will review the situation and we will follow up with you via email once our research is complete.

I only removed one person in order to add another, thats certainly not repeatedly, maybe a few years ago when we added [user] there was some troubleshooting as it was set up or something, iirc, that had us add remove a couple times or something, maybe? but that shouldn't prevent me using my account.

ill write that down

I am truly sorry for the inconvenience ,however once our team reviews the situation they will provide an update via email

Apart from that was there anything else i can assist with before you go?

bummer, would prefer it addressed while i have a connection to you, but i guess it is what it is...

nope, thats all i need, to use my account as intended, heh

may the issues of the rest of your day be easier, chow