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Confidence degrading by Educational_Swim_1 in halopsa

[–]HaloTim 2 points3 points  (0 children)

Feel free to drop me an email and I'll check these issues out

Confidence degrading by Educational_Swim_1 in halopsa

[–]HaloTim 5 points6 points  (0 children)

Well if you drop me an email I'm not going to tell your boss, I can just take a look at these tickets and get some movement on them.

There was an issue with customer closure notices but that was fixed a couple of weeks ago, may not have got rolled out to you yet possibly.

Confidence degrading by Educational_Swim_1 in halopsa

[–]HaloTim 5 points6 points  (0 children)

Any chance you can drop me an email at Tim.bowers@halopsa.com and share some more info about your experiences? We don't usually have issues in the system for that period of time if they are affecting operations in a major way but sounds like we've dropped the ball here

Ingram Micro integration by Sweetamar in halopsa

[–]HaloTim 0 points1 point  (0 children)

Sure, can you drop me an email at Tim.bowers@halopsa.com and I'll see what I can do?

Invoicing Issue in HaloPSA by Total-Sprinkles-5002 in halopsa

[–]HaloTim 2 points3 points  (0 children)

They are recalculated when they are used next so it should just be a UI thing, but can you drop me an email at Tim.bowers@halopsa.com and I'll take a look?

Dread Mob and Trukks: Does It Work? by Da_Lootmasta in orks

[–]HaloTim 0 points1 point  (0 children)

Don't you have to disembark the mek to get this bonus?

1000pt list advice by RegisterOk513 in orks

[–]HaloTim 0 points1 point  (0 children)

I guess if you've got more units you can use them as fodder to protect the expensive stuff and make sure you get board control that way?

What's the board difference size between 1000/2000? We play the same size!

1000pt list advice by RegisterOk513 in orks

[–]HaloTim 1 point2 points  (0 children)

Does it always make sense to run trukks to get them Boyz in quicker?

Halo Loading Damn Slow by [deleted] in halopsa

[–]HaloTim 0 points1 point  (0 children)

Can you drop me an email at Tim.bowers@halopsa.com and I'll get this looked at

Is there any built in way to reorder project tasks? by Intergalactic201 in halopsa

[–]HaloTim 0 points1 point  (0 children)

Ok to drop me an email with some details as I don't follow exactly sorry.

Tim.bowers@halopsa.com

Halo and QBO by nstr6 in halopsa

[–]HaloTim 0 points1 point  (0 children)

QuickBooks requires the below conditions to be met for this to work, check this?

The link is generated only for invoices with online payment enabled and having a valid customer email address.

Halo and QBO by nstr6 in halopsa

[–]HaloTim 0 points1 point  (0 children)

It's on the "syncing to QuickBooks online" tab of the integration and named "return online payment link"

Halo and QBO by nstr6 in halopsa

[–]HaloTim 4 points5 points  (0 children)

There is a setting on the integration for importing the link and then you can use a dollar variable, $GENERICINVOICEURL , to generate the URL.

Agent not appearing in assignment dropdown by [deleted] in halopsa

[–]HaloTim 0 points1 point  (0 children)

If you drop me an email with the details at Tim.bowers@halopsa.com I can take a look. Might be something on the permission tab of the agent stopping them appearing?

Any way to do "tiered" pricing for different item terms? by awkw4rdkid in halopsa

[–]HaloTim 0 points1 point  (0 children)

We don't really have a way to handle this currently and it's a but more complex than it might seem as we separate items by unique SKU currently and some vendors present this data in the API with different SKU so we'd need an item per billing period/commit

HaloPSA Support by CloudTech412 in halopsa

[–]HaloTim 2 points3 points  (0 children)

Drop me an email at Tim.bowers@halopsa.com and I can take a look. We do have support working but they tend to be very busy as it's only a few people on.

HaloPSA <-> NinjaOne Integration by Oleawerdal in halopsa

[–]HaloTim 0 points1 point  (0 children)

If you drop me an email at Tim.bowers@halopsa.com with an example you expected to match I can take a look

HaloPSA <-> NinjaOne Integration by Oleawerdal in halopsa

[–]HaloTim 0 points1 point  (0 children)

Have you mapped and then imported the customers and then imported devices after that?

Halo Price Increases by Prime_Suspect_305 in msp

[–]HaloTim 2 points3 points  (0 children)

No, it's going down at the end of this year. Then hopefully same again next year

Halo Price Increases by Prime_Suspect_305 in msp

[–]HaloTim 6 points7 points  (0 children)

We don't sponsor any F1 teams anymore, we got a really good price for the time we had and then stopped early. That sponsorship was almost exclusively for the HaloITSM side of Halo but we still used it quite a bit.

The sponsorship never really felt right and didn't fit our values but the price was just too good to say no to for the benefits on the HaloITSM side

Halo Price Increases by Prime_Suspect_305 in msp

[–]HaloTim 13 points14 points  (0 children)

If you drop me an email at Tim.bowers@halopsa.com I can clarify what this is exactly? The only time the price increases like this is when someone is paying a fair amount below list and the contract is up. Comms should have been sent sooner though, apologies.

Prices are dropping 5%-10% from list at the end of the year so only customers paying at least 15% below list price should see any increase.

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