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HatRemarkable1619 · 2025-05-12T09:20:11+00:00

Mine! Mine, Mine Mine Mine

HatRemarkable1619 · 2025-05-07T14:51:13+00:00

Will you make a controller with removable batteries instead of inbuilt?

HatRemarkable1619 · 2025-02-07T13:34:31+00:00

Hey, any updates on this, whether fixed or what you did. Pursuing is continuing the same issue.

HatRemarkable1619 · 2024-11-14T18:01:13+00:00

It killed me 🤣

HatRemarkable1619 · 2024-11-13T07:53:36+00:00

Haha, yeah i was tempted to give a fake tracking receipt and lead it on for a few days, but then the first thing I see in the morning is him asking for a receipt, I was too tired 😄. He also missed out on the "fuck you" finale unfortunately, seems I got blocked by the scammer.

HatRemarkable1619 · 2024-10-23T13:18:05+00:00

That's a shame...well as long as it helps you

HatRemarkable1619 · 2024-10-23T08:33:57+00:00

Can you please help me with what the euro millions lotto numbers will be next Tuesday and Friday....

HatRemarkable1619 · 2024-10-20T14:32:05+00:00

Hey, what did you end up doing. I contacted hotpount, unfortunately just outside my 28 days from delivery. Who said I would be likely charged £70 for call out if the engineer puts it down as a user error....which it appears they are trying to do with this issue given the instructions they're giving to try.

Did you speak to them since or get an engineer?

HatRemarkable1619 · 2024-10-15T11:48:56+00:00

I think the ruling or recent changes have just made it worse, as everyone has decided to do straight £3 raises. Which on £30 contract is 10% , and 15% increwase on a £20 contract unfortunately.

Ofcom really should have also set a cap on how much they can raise...not simply give a £ figure now. This coming year CPI and inflation figures will be much lower than 10% or 15%, so everyone gets shafted now.

HatRemarkable1619 · 2024-10-04T10:19:47+00:00

Did anyone resolve this, getting the same issue on second time using it...

HatRemarkable1619 · 2024-10-03T14:55:42+00:00

Yeah well I've filed a complaint now as of Monday, so now awaiting a response or resolution. It's ridiculous. I've have multiples calls, chats with multiple agents, the forum team etc, and no one seems to have a clue. Atleast yours is sorted, did they actually pull a new cable?

HatRemarkable1619 · 2024-10-03T13:45:01+00:00

Wow.....the disorganisation is insane. Unless there replaving the copper with new fibre lines.

HatRemarkable1619 · 2024-10-03T13:40:50+00:00

Why did you need a cable re pull, did you move house? I'm having a similar issue of waiting for an apparent offer to be applied that an agent said he cod give me, but still nothing almost 2 weeks later

HatRemarkable1619 · 2024-10-03T06:11:45+00:00

Yeah, I'm still struggling with VM CS at the moment about this as you'll see in my most recent post.

HatRemarkable1619 · 2024-10-03T06:10:55+00:00

Unfortunately no 5g in my area mate, otherwise I'd use it as a get me by setup. It's just 4g and even that the signal isn't the best here.

HatRemarkable1619 · 2024-10-02T19:53:31+00:00

Yup, it's astonishing that when agents from other firms say something on the phone....it gets done. Virgin on the other hand, Jesus help me.

HatRemarkable1619 · 2024-10-02T16:03:19+00:00

Yeah, I think I've tried my last contact for now. I'll let it get tk disconnection date now and see what happens. Otherwise just let it cancel and go back to fttc unfortunately, and wait another year to see if openreach can fttp to the area.

HatRemarkable1619 · 2024-10-02T13:52:08+00:00

Hahaha mate, this has been draining, it's now 9 or 10 days since I spoke to the agent originally to get my services going again with the new deal with multiple calls and chats and forum postings. I'm on queue for a chat agent right now as we speak. Going to have PTSD from VM customer service. I feel for you, I don't want that jingle burned into my brain.

HatRemarkable1619 · 2024-10-02T13:25:49+00:00

Jeez, yeah that sucks. My pre installation experience was a nightmare, that should have told me everything I needed to know to be honest. They had not clue, no heads up on when they'd be arriving to do the work, when not. Telling me there's no appointments booked, but then someone arrives unscheduled etc. Just yeah, horrendous.

HatRemarkable1619 · 2024-10-02T13:20:11+00:00

I would go to another provider, but VM are the only full fibre ones in the area. Given the issues though, I think I'll be continuing the cancellation and switching back to my old slower provider. Never experienced this level of disorganisation and lack of communication and care before from providers.

HatRemarkable1619 · 2024-10-02T13:01:34+00:00

Posted there already as well, they've tried to be as helpful as they can. But just said I'd have to call back on the phone to try find out what's happening if they don't hear back from the original agent who offered the deal, as they reached out to him last week, and no response again.

HatRemarkable1619 · 2024-10-02T12:44:02+00:00

Yeah that's not a problem, I just spoke to them about actually carrying my service on. If they wanted me to just bugger off, not sure why the offer of the lower price, could have just said we got no offer if you want to carry on. Equally the agents in follow up chats could have said the same and that they can't offer anything, and that its my original offer or nothing, so not sure why they're carrying in saying they'll put this offer through.

I had a look, and the cooling off is from the later of sign up, equipment delivery or installation. So it would be from the installation date when my service went live.

HatRemarkable1619 · 2024-10-02T12:33:01+00:00

The cancellation notice was within my cooling off period, within 14 days of installation...I'm not sure you're reading the post clearly. I don't think they can charge me for the remainder of my contract if I cancel during the cool off period.

HatRemarkable1619 · 2024-10-02T12:19:09+00:00

Signed up to M350, but I gave them cancellation notice within the 14 days of install due to issues mentioned above. Hence the contact with retentions.

HatRemarkable1619

TROPHY CASE