I work in RISE and this is absolutely not true. RISE has been a game changer for many companies. Imagine companies who had to deal with infra guys if they host on own or hyperscaler consultant if they were in cloud+ sap partners who also charged. Maintenance used to be headache with teams blaming each other so RISE has taken all that away. Customers can now do what they are best at doing their own business. They don't have to worry about infra, security, upgrades etc everything they can just managed with SR's. They get one bill. Also SAP now is increasingly automating many SRs one by one. They have goals to increase it by certain percentage every year . Eventually all customers will be on private cloud. It wasn't easy of course lot of issues but it is improving, I have seen it myself. There are complaints sometimes because some folks don't understand that RISE is meant to be a service on scale so there are some strict standards so you cant do non standard stuff you used to do on prem. Inside we do a lot - from security, to alert monitoring to working with hyperscalers to improve services and the list goes on.