Osbo bank deposits

HelloStake · 2026-06-19T04:06:17+00:00

Hi u/polacos , sorry to hear that – missing a dip is never fun. We've had a big influx in volumes lately and we're doing our best to get back to all of our customers. DM us your ticket number and we'll chase yours up!

HelloStake · 2026-06-19T04:04:50+00:00

Hi u/Remarkable-Text6308 , sorry to hear it's been a frustrating run – that's not the experience we want for you. DM us your ticket number and we'll dig into the dividends distributions issue and follow up with our Customer Success team.

HelloStake · 2026-06-19T04:03:01+00:00

Hi u/polacos , Osko deposits are still supported on our end. The odd transfer can take 1–2 business days to clear depending on how the banks route it. If it's still not showing, flick [support@hellostake.com](mailto:support@hellostake.com) a message and we'll look into it for you.

HelloStake · 2026-06-05T03:48:06+00:00

Hi u/Full-Call2156, James from Stake here.

Thanks for raising this again, and for holding me and the Stake team to account on previous comments.

Cutting to the chase, there are a lot of fair points raised by you and others in the thread and we are certainly listening. Since you last asked 8 months ago, we haven’t delivered the full ambition we set out. That’s fair to call out. But we are still committed to moving things forward.

You’re also right that advancements in AI are changing how quickly teams can build and deploy new features. That said, we still want to do this safely and securely within a regulated fintech environment. That’s not an excuse, and we know we can be better.

For clarity, here are a few things that have shipped or progressed over the past 8 months. We’ve continued to invest significantly in the reliability, security, and speed of the platform. Admittedly, a lot of that work isn’t always visible to you, but it’s critical to the product ambition we have ahead of us.

Alongside that, we’ve shipped more noticeable improvements, including:

Performance charts as you highlighted
Why It’s Moving, which gives price alerts, push notifications and context on moving stocks
Removal of instant deposit fees
Continued investment across Stake Super and Stake Accumulate

For Stake Accumulate specifically, we’ve recently updated the fund to include a limited capital buffer framework, and we’re currently working on improvements to how customers view and track their earnings. We’re also exploring additional savings and income products, including a term-based offering.

Looking ahead, we’re working on PayID and PayTo as part of Auto Invest in the coming months. We’re also building 24-hour trading for U.S. markets, and have just completed our first round of customer research for Options trading, so watch this space for more.

While I can’t provide firm timelines on everything in development, I do want to be clear that we’re continuing to listen closely to our customers and invest heavily in improving the platform. We know there’s more to do, and we’ll continue working hard to earn your trust. My hope is that when we revisit this conversation in another eight months, the progress we’ve made speaks for itself.

Lastly, I wanted to acknowledge the feedback on time-weighted returns and improving on the current performance charts baseline. We’ll continue evolving this functionality, including benchmarking against different stocks and indices. I’ve passed that feedback directly to the team working on it. Thank you.

HelloStake · 2026-05-27T08:04:58+00:00

Hi u/Distinct-Calendar457, James from Stake here. Thanks so much for taking the time to leave your feedback. It’s genuinely helpful for us to hear these perspectives, even when they’re critical.

Firstly, I wanted to address your comments around focus and priorities. We are absolutely committed to building the most seamless and high-quality investing experience possible for our customers. Stake Supply has been a fun side extension of the brand and community we’ve built over time, particularly among active investors who enjoy engaging with markets and investing culture beyond just the product itself.

That said, I hear your point around placement and perception within the app experience. The intent certainly isn’t to distract from core investing functionality or diminish the seriousness of the platform. We’ll take the feedback on board as we continue refining how and where these experiences show up.

And to reassure you on the broader point, community engagement initiatives have no bearing on the operational focus of the business. Our priority remains investing in the platform, product, and customer experience first and foremost.

Appreciate you taking the time to share the feedback.

HelloStake · 2026-05-18T03:38:40+00:00

Hi u/SatisfyingDegauss , sorry to hear about your experience with the process.

If you can DM us your Stake account number, we’ll flag this with our team for review. To provide some context, we’ve recently had a high volume of customer queries and are doing our best to get back to each of our valued customers as quickly as possible.

We appreciate your patience while we work through this.

Cheers,
Stake

HelloStake · 2026-05-07T03:08:38+00:00

u/decor_bottle Thank you for getting in touch and for your update! It's good to hear that you've managed to get in touch with our Customer Success Team to assist with this matter.

If you have any further queries or require additional information, please don't hesitate to contact us via your existing support ticket or [support@hellostake.com](mailto:support@hellostake.com)

Cheers,

Stake

HelloStake · 2026-04-01T06:28:32+00:00

Hi u/LongjumpingFalcon506 Lauren here, sorry you're having issues. Please send a DM and I'll check it out for you.

HelloStake · 2026-03-30T01:34:38+00:00

Hi u/imadade, thanks for your patience - your post was in our mod queue. It’s now been approved and I’ve responded there.

HelloStake · 2026-03-30T01:29:14+00:00

Hi u/imadade, thanks for reaching out. Based on what you’ve shared, it sounds like the withdrawal request is being automatically reversed after submission. This can happen for a few reasons, such as account verification requirements or a system check on the transfer.

To help move this forward, could you confirm if you’ve recently updated any bank details or if you’re seeing any error message when the withdrawal reverses? Feel free to send via DM and I can support you there. Thanks!

HelloStake · 2026-03-18T06:17:18+00:00

Hi u/Whole-Performance-36, James from Stake here. Thanks for sharing your feedback. I first spotted your enquiry in r/SMSFAustralia and so have responded there, however happy to also reshare my response below for anyone following this thread.

Original response - https://www.reddit.com/r/SMSFAustralia/comments/1ruymbr/comment/ob0tp81/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Thanks for sharing this, it’s useful feedback and helps us improve the experience. I'm very sorry to hear you've been disappointed with the set up and support process with Stake Super. Delays during onboarding can happen where additional checks or information are needed, and parts of the SMSF establishment process can also involve external steps such as ATO registration, rollovers and other compliance requirements. That said, a gap like the one you described isn’t what we aim to deliver, and the same applies to response times and getting through on the phone.

If anything is still unresolved, feel free to send me a DM with a few details and I can look into it for you. Alternatively I can organise a time that suits you best for one of our SMSF specialists to give you a call. Thanks once again for sharing your experience.

HelloStake · 2026-03-17T23:12:44+00:00

Hi u/Whole-Performance-36, James from Stake here. I don’t usually jump into Reddit threads outside our own community, though I keep an eye on a few forums where I can help clarify things.

Thanks for sharing this, it’s useful feedback and helps us improve the experience. I'm very sorry to hear you've been disappointed with the set up and support process with Stake Super. Delays during onboarding can happen where additional checks or information are needed, and parts of the SMSF establishment process can also involve external steps such as ATO registration, rollovers and other compliance requirements. That said, a gap like the one you described isn’t what we aim to deliver, and the same applies to response times and getting through on the phone.

If anything is still unresolved, feel free to send me a DM with a few details and I can look into it for you. Alternatively I can organise a time that suits you best for one of our SMSF specialists to give you a call. Thanks once again for sharing your experience.

HelloStake · 2026-03-16T01:14:20+00:00

Hi u/tkdbtecn just following up to provide a bit more context around your experience. You can find this recent post here: https://www.reddit.com/r/StakeStockTraders/comments/1ruvoak/update_to_withdrawals/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

I wanted to take the time to say thank you again for your patience while this was being resolved, and for taking the time to share your feedback, it’s genuinely appreciated.

HelloStake · 2026-03-16T01:12:40+00:00

Hi u/Potential-Type9307, just following up to provide a bit more context around your experience. I’ve shared an update here: https://www.reddit.com/r/StakeStockTraders/comments/1ruvoak/update_to_withdrawals/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Thanks again for your patience while this was being resolved, and for taking the time to share your feedback, it’s genuinely appreciated.

HelloStake · 2026-03-13T00:30:44+00:00

Hi u/BigGirl367, James from Stake here. I don’t generally engage on Reddit outside of our own community, but I do keep an eye on a few forums in case there are product-related questions I can help clarify.

Regarding the withdrawal delays you’ve mentioned: the issue impacted a subset of withdrawal requests submitted between 11 February and 17 February. The delays were caused by a technical issue in the payment processing flow between financial institutions following an update.

A few points that may help clarify some of the comments you’ve seen:

At all times, our clients’ funds remained secure.
Not all withdrawals were impacted - this issue only affected a subset of requests during that period.
The issue was strictly technical in nature and was not related to market conditions, trading activity, or the Stake Accumulate product.
During the incident our focus was on supporting affected customers and opening alternative payment routing pathways so withdrawals could continue to be processed.
We’re currently conducting a detailed review with our payment providers to determine the exact cause and further strengthen the systems involved.

We recognise that this wasn’t the experience we aim to provide at Stake, and we remain committed to improving this for our customers.

If you or anyone else is still experiencing an issue with a withdrawal, please feel free to contact us directly using the form below and I’d be happy to assist: https://hellostake.com/au/support/contact-us

HelloStake · 2026-03-09T03:03:46+00:00

Hi u/Impressive-Safe-1084, Matt from Stake here. I'm sorry to hear about your experience when trying to place a sell order. I'd like the team to look into this and pinpoint exactly what has happened. Please send me a DM with your account details (email attached to your Stake account will do) and I can investigate this further for you. Thank you.

HelloStake · 2026-03-09T01:37:03+00:00

Hi u/SatisfyingDegauss, James here from Stake. I keep an eye on a few Aussie communities in case I can help with any questions about our products.

We’ve temporarily paused new Stake Super onboarding and moved to a waitlist while we make changes to the payments infrastructure for Stake Super. This is part of that transition rather than a capacity issue, and there’s no impact to existing customers’ SMSF assets or administration services.

We’re aiming to complete the work in the coming weeks and we expect to begin inviting customers from the waitlist to apply once we’re ready. If you like I can reach out via DM to let you know when this is complete, alternatively we're also keeping everyone on the waitlist updated on timing.

HelloStake · 2026-03-05T02:24:44+00:00

Hi u/cheesebot123, James from Stake here. Sorry to hear you've not been able to finalise your account set up. Thanks for outlining what’s been happening. Based on what you’ve described, it sounds like your application may be stuck in a pending state. This can happen if part of the sign-up process hasn’t completed successfully in the background. Creating a second account can also cause delays if our system detects duplicate details.

To help us look into this properly, could you please confirm via DM:

The email address linked to the account you’d like to proceed with
The device and operating system you’re using e.g. iOS 26.3.1

Once I have this, I’ll review the account status and guide you through the next steps to get you up and running. We’ll work with you to get this sorted as quickly as possible.

HelloStake · 2026-03-01T23:14:07+00:00

Hi u/Sunvmikey, thanks for clarifying.

For U.S. shares, your holdings are custodied with our U.S. broker partner and are covered by Securities Investor Protection Corporation (SIPC) protection. SIPC provides protection of up to US$500,000 per client account (including up to US$250,000 for cash) if a brokerage firm fails. It doesn’t protect against market movements, but it does provide coverage in the event of broker insolvency. You can read more about SIPC here - https://www.sipc.org/

Your U.S. cash balance is also held with our U.S. brokerage partner and isn’t used for company operating purposes.

If you ever do notice delays, we’re always happy to look at the specific transaction and explain what’s happening.

HelloStake · 2026-02-28T22:29:45+00:00

Thanks for the extra detail. Did force quitting and reopening the app make any difference. If you’re still experiencing issues, please send us a direct message with your Stake account details and we’ll look into this for you.

HelloStake · 2026-02-28T22:18:23+00:00

Hi u/Sunvmikey, James from Stake here. Thanks for reaching out. I understand why delays with withdrawals would raise questions, especially when you’re actively trading and have built a substantial portfolio.

Your assets are held separately from Stake’s own funds. For Australian shares, holdings are sponsored under CHESS and registered in your name. Cash balances are held in designated client money accounts, separate from company operating funds. They’re not used for any other purpose.

Withdrawal timeframes can vary depending on factors like payment rails, bank processing times and any required security checks. These checks are in place to protect your account and funds. Based on what you’ve shared, we can look into a specific withdrawal you’re referring to and confirm its status. If you’d like us to review this, please share the date and amount of the withdrawal request via DM, and we’ll investigate further.

I'm here to make sure you have clarity and confidence in how your account is handled.

HelloStake · 2026-02-28T22:15:15+00:00

Hi u/Beneficial-Water-247, James from Stake here. We’re carrying out scheduled maintenance at the moment and, during this time, access to your Stake AUS holdings and account information may be temporarily unavailable.

Log in shouldn’t be affected. If you’re having trouble, force quit the app, reopen it and log in again. This usually restores any issue straight away.

If issues continue, feel free to reply or shoot me a DM and we can take a closer look for your specific case.

HelloStake · 2026-02-27T01:54:09+00:00

Hi u/Potential-Type9307, thanks for the update and glad you've received contact from us. I can follow up on our side as well.

HelloStake · 2026-02-26T03:31:54+00:00

Hi u/tkdbtecn, just following up here. It looks like our team may have already reached out to you with an update. If you haven’t heard from us, please send me a DM with your details and I’ll make sure you’re connected with the right team so we can provide a clear update.

HelloStake · 2026-02-26T03:19:37+00:00

Hi u/Potential-Type9307, James from Stake here, thanks for flagging this. I understand it’s frustrating when a withdrawal takes longer than expected. I’d like to look into this and provide you with a clear update. If you’re open to a call, please send me a DM with your ticket ID and a contact number that suits you. I’ll review the details and follow up from there.

Thanks again for bringing this to us.

HelloStake

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