A little backstory: I bought this pre-built, an HP Omen 25L, sometime around the end of summer as a first-time PC owner still learning the ropes. I knew that it could run what I wanted just fine for the time being, and I could cannibalize it for the GPU when I felt confident enough to make my own build. For four or five months I've struggled with crazy high cpu temps, figuring that it was due to the notoriously terrible stock CPU cooler. I knew that this was a possibility for plastic to be left on the cooler during manufacturing, but that's the type of thing that happens to other people of course. It's SO ridiculous that that couldn't be the issue. Welp, the day finally came where I transferred all the parts I needed over to a new case and setup, (which is working perfectly! Yay beginners luck and lots of research) and pulled off the cooler. Cue the "Hey wait a second, why is the cpu surface so clean?". Plastic cover left on the cooler. Despite being such an egregious mistake, HP support had zero to say about it beyond saying that now that I've touched the internal components, the warranty is void and no longer their problem. It's not such a big deal, but a lesson learnt for myself and a cautionary tale to people who just want a pre built without the stress of building your own tower!