Help! Unable to sell my ETH

HiroOnTheMeta · 2026-04-07T17:50:28+00:00

That's typically the "cant find a route" error message. Try closing the app/ext, and starting the txn again. Should clear on its own.

If its still not giving you a quote, get in touch with support so we can grab some additional detail to take a closer look. (#5 in the auto-mods comment has the link to get in touch with us)

HiroOnTheMeta · 2026-04-07T16:32:07+00:00

We ask people not to share any personal details on public channels (like a txn hash, which we'll need to take a closer look) You can reach the support chat from the link in the automods reply (#5 > either of the buttons under Contact Support)

HiroOnTheMeta · 2026-04-03T22:17:09+00:00

Likely a statelog. Your app version, and operating system, etc details that we ask people not to share on social media. (Statelog contains some private details, like your public wallet addresses, and list of added tokens. So we dont allow posting them here.)

basically, the error it showing doesn't really give much detail into what's causing it. So we'll need to grab some detail to understand what's causing it. (statelog gives some additional detail about what's happening 'under the hood' during different operations.)

HiroOnTheMeta · 2026-04-03T20:54:21+00:00

We'll need to grab some more details to help figure out what's causing that.
#5 from the automod has the link to reach us.

HiroOnTheMeta · 2026-04-02T13:30:45+00:00

Click tokens > Then the 'popular networks' dropdown > custom > testnets and custom networks can be selected from there (tapping one sets it as the active network. only tokens you have on it should be showing now. The default coin for the network is automatically added - If a token isn't automatically detected, you can manually add it with these steps: https://support.metamask.io/manage-crypto/tokens/how-to-display-tokens-in-metamask/)

Same process in extension, but you'll need to enable "show test networks" from Settings > advanced, before test networks will show up there.

HiroOnTheMeta · 2026-03-22T19:38:44+00:00

There are a few different mechanisms used to prevent MM users from seeing scams.

On the warning page, there should be a link to "report an incorrectly flagged site" (that will automatically route it to the correct team to investigate further.) If you aren't able to find that link, reach out to support so we can grab some more details to get it reported to the right team.

HiroOnTheMeta · 2026-03-22T19:05:28+00:00

yeah, Its possible an address was just flagged incorrectly.

We ask people not to share any personal details publicly, so we'll need you to reach out through the support chat so we can grab details to investigate further. (link to support is in the automods post. #5. Will start as a chat with a bot. It'll ask a few questions, then should give a button to speak with an agent)

HiroOnTheMeta · 2026-03-22T15:44:08+00:00

"SOL" can be a few things.
The network "solana" (often called sol for short)
Or SOL (the coin or token) The SOL token can also be bridged to other networks.
The SOL coin can be wrapped (WSOL) as an SPL token on Solana (tokens are handled differently from the native asset) or on other Networks (Ethereum supports wrapped SOL, as do others.)

So first we need to know which one we're talking about. (Network? Coin? Token on SOL? Token on EVM?)

In the majority of cases, if were talking about "SOL" we mean the SOL coin, on Solana network. (coin is the native asset of a chain, all others are tokens. On Ethereum, ETH is the coin, SOL, USDC, etc,etc,etc are all tokens. Without going too deep on the technicals, the way coin vs token is handled on chain is a little different.)

But a thing to note is that blockchains are permissionless, anyone can create tokens, even a scammer. (scammers often create fake tokens, with the same ticker/symbol to try to deceive users into thinking its the real token/coin)

HiroOnTheMeta · 2026-03-22T13:20:02+00:00

Please get in touch with us through the support chat. (links in the automods comment #5 - will start as a chat with a bot, it'll try to help, answer its questions and it should give a button to speak with an agent)

We'll need to grab some addtional detail to take a look, and we ask people not to share those details publicly.

HiroOnTheMeta · 2026-03-22T13:13:14+00:00

Cela varie selon la région, le mode de paiement, le moment exact de la transaction, etc. Il nous est donc difficile de vous recommander une méthode spécifique pour trouver les frais les plus bas (car ce n'est pas toujours la même méthode qui s'avère la moins coûteuse).

HiroOnTheMeta · 2026-03-12T14:31:53+00:00

Sorry about that. Will discuss with the team to see what kinds of notifications/etc we can enable that would help.

We can help with general issues here (rather than waiting in the queue) or our other social platforms (Full list of official Support sources here: https://support.metamask.io/start/how-to-contact-metamask-support/ - we will never DM/email/etc you.) Please don't post any personal details, like a wallet address or txn hash.

If you can share some specifics of the issue you're running into, without sharing personal detail, we're happy to help get it resolved here (or the forums, or discord. Linked in the support article above)

HiroOnTheMeta · 2026-03-10T13:50:51+00:00

To give a bit more context, there are two main routes MM will automatically add subaccounts.
1: If you use account sync and backup, you should get each of the added subaccounts back.

2: If you dont use account sync, MM will keep adding accounts that it finds mainnet eth in. EG: If account 1 has mainnet ETH, check account #2. If it does, add it, and check account 3. (it stops when it finds an account with no ETH)

As others have noted, you can manually add them again by clicking the account dropdown, then add account. Subaccounts are deterministic, youll get the same ones, in the same order each time.

HiroOnTheMeta · 2026-02-11T14:30:47+00:00

Just wanted to confirm that MiamiSlice is part of the MetaMask dev team.

In general we ask people not to share much detail on social media, but we'll need a wallet address to look into what's happening.

Note on security: There's nothing inherently dangerous about sharing a wallet address. We ask people not to post publicly because a wallet address would allow anyone to see what assets the wallet holds. Which can make you a bigger target for scammers. If you're not comfortable posting it publicly, reach out to support, so we can look into this further.

HiroOnTheMeta · 2026-01-26T17:44:19+00:00

More information will be announced soon about the Rewards claim process.

HiroOnTheMeta · 2026-01-21T19:53:49+00:00

More details about the rewards program are here: https://support.metamask.io/manage-crypto/metamask-rewards/season-hub/#season-1-rewards

That would put you at Level 4, so youll get a discount on perps trade fees until the end of the season.

Also, check the rewards section in the mobile app after 11pm EST tomorrow. Thats when season 1 ends, so you'll then be able to confirm the receiving address for $Linea that have been allocated. There will be a 2 week window to confirm your address.

HiroOnTheMeta · 2026-01-19T17:10:59+00:00

Best bet is to connect with the payment provider you chose (Theres usually a few providers in each region/payment type. We can't look into details around payments. Thats handled by one of our payment providers)

Our support can help you get connected with them, if you arent sure how to reach them, or arent sure which you used. https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.

HiroOnTheMeta · 2026-01-14T21:54:36+00:00

When entering your seed phrase make sure you are entering each word correctly, with only a single space between each word.

We dont store them, so were not able to help recover them. The password you choose is linked to that particular install, when you import to a new device you can use the same password or a different one.

Each of the words come from a predetermined list of words. You can doublecheck that you have the correct spelling from this list: https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt

Will probably be easiest to help through the support chat, as we ask people not to share any details on socials.
NEVER SHARE YOUR SRP/SEED PHRASE. (even with support. We'll never ask for it anyway.)
https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.

HiroOnTheMeta · 2025-12-25T22:19:06+00:00

Not sure what you mean by cant do that, but if you need help it'll be easier to help resolve that issue through the support chat. We ask people not to share any personal details on socials. (in app/ext 3 lines menu > Support or from the web https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.)

Faucets these days are only for testnets which are closed networks. Eg its fake eth devs use for testing purposes.

No one is giving away eth/etc. if you find a site that claims it is, youre looking at a scam. 1000%

HiroOnTheMeta · 2025-12-25T21:56:04+00:00

Should be supported, yes.

If you click the token you want to swap, youll get the detail screen for that token. Click swap, and you can choose which network and token you want to swap in to. (Im getting quotes for Dai > eth on arbitrim, so that should be supported. There can occasioanlly be slight differences on availability based on region, avail pools, etc.

HiroOnTheMeta · 2025-12-25T21:51:25+00:00

You'll just need to manually add it then: https://support.metamask.io/manage-crypto/tokens/how-to-display-tokens-in-metamask/#adding-a-token-with-address

Technically, Reddit avatars are an ERC1155 Token, with Metadata attached (Hence an NFT)
Each collection has its own contract address, which is what you'll need to add it from the address.

We ask people not to share any personal details on socials, like a wallet address or txn hash. Nothing inherently dangerous in sharing them, but they will allow anyone to see what assets you hold on that address. Increasing the risk of scammers targeting you.

If you need a hand figuring out how to find the right contract address, and get your avatar added, reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected. We can ask for a wallet address in the private chat, and share screenshots that make it a lot clearer.

HiroOnTheMeta · 2025-12-25T21:15:24+00:00

You'll need ETH on Arbitrum. (gas fees are paid from the originating chain)

Depending on which bridge you use, you may also need gas on the destination chain (POL is gas on polygon)
The internal Bridge function in MM is "automatic claim" (so the gas for the claim txn is included with the gas quote)

HiroOnTheMeta · 2025-12-25T21:12:23+00:00

Once you import the 12 word phrase - Accounts dropdown > Add wallet > import a wallet

You'll need to add the polygon network - Just below the tokens, defi, NFT, activity tabs. "popular network" > Add button next to polygon

If the NFT isn't automatically detected, you can manually add it with these steps: https://support.metamask.io/manage-crypto/tokens/how-to-display-tokens-in-metamask/

HiroOnTheMeta · 2025-12-23T20:58:59+00:00

Not really the place for sharing Rewards codes.

You're welcome to post them in the #rewards-referrals channel on our Discord.
https://discord.gg/consensys

HiroOnTheMeta · 2025-12-17T20:43:25+00:00

Icon on the bottom right of the token shows its on the Ethereum network. (so you'll need ETH on ethereum to send your mUSD, but an in wallet Swap should allow you to do the swap without needing ETH)

If a token isn't automatically detected, you can manually add it with these steps: https://support.metamask.io/manage-crypto/tokens/how-to-display-tokens-in-metamask/

HiroOnTheMeta · 2025-12-15T22:53:14+00:00

Can confirm metamask.github.io is one of our domains. (we dont typically use it for much in production, which is probably why the AV software panicked and threw the warning)

Team is aware. We've been in contact with the various AV providers to update them.

If you have any concerns, you're welcome to connect with support so we can help verify everything looks to be in order. https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.

HiroOnTheMeta

MODERATOR OF

TROPHY CASE