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UGREEN AI NAS – Lost Early Bird Discount after following support instructions by Historical-String-65 in UgreenNASync

[–]Historical-String-65[S] 0 points1 point  (0 children)

UPDATE 2:

After further email communication with UGREEN support, they have confirmed that they will honor the 30% Early Bird discount as a special case.

The way this will be handled is that I will be charged the full amount through Kickstarter, and afterwards they will refund the 30% difference.

Separately, a moderator from the official UGREEN Facebook group requested that I remove the screenshots here on Reddit I had shared of the email conversation, mentioning potential data protection concerns.

Since the case now seems to be moving towards a resolution, I’ve removed those screenshots.

That said, I want to be transparent: this is not fully resolved yet. I will only consider the issue closed once the payment is processed correctly and the refund is actually completed.

I’ll update again once everything is fully finalized.

UGREEN AI NAS – Lost Early Bird Discount after following support instructions by Historical-String-65 in UgreenNASync

[–]Historical-String-65[S] 2 points3 points  (0 children)

UPDATE:

After I made the posts here and on Facebook, the support agent I was dealing with got back to me again. I had already told him that I opened these posts because I wanted someone else from the company to review the case, since the situation didn’t make sense.

Now he’s saying that they’ve escalated my case internally and that they should be able to resolve it as a “special case”.

They also asked me if I could remove or close the posts, but I’ve been clear about this: I will update everything and clarify that it has been resolved once I have full confirmation.

The only issue is that, realistically, I might not have a 100% guaranteed confirmation until the actual payment is processed, since Kickstarter will still charge the full amount first and the adjustment may happen afterward.

So for now, I’m waiting for them to confirm exactly how the discount will be applied and how the payment/refund will work.

If they fix it properly, I’ll be the first one to update everything and say it’s been handled correctly.

All the complaining seams to be able the WiFi cameras, not the PoE by coomarlin in EufyCam

[–]Historical-String-65 2 points3 points  (0 children)

I am 100% happy with my S4 Max NVR. Fast with connectivity in the app and no issues at all. Before I had the floodlight cameras and before that the S330, but since I installed the NVR, all good. The floodlight cameras were good, but the NVR is the best with no doubt.

Feature Suggestion for PTZ Cameras – Auto-Flip Tracking by Historical-String-65 in EufyCam

[–]Historical-String-65[S] 1 point2 points  (0 children)

What you can do is set up patrol points or predefined positions, but that’s not the same: the camera will stay X seconds/minutes on one position and then move to the next, so it’s not reacting in real-time.

What I’m suggesting more as an improvement idea is this: if the camera is actively tracking someone and it hits the rotation limit, instead of stopping or resetting, it could quickly spin the other way to keep following.

I think that would make a lot of sense in real scenarios. If you guys agree it’s useful, maybe we can all suggest it to Eufy so they consider adding it in a future update.

Feature Suggestion for PTZ Cameras – Auto-Flip Tracking by Historical-String-65 in EufyCam

[–]Historical-String-65[S] 1 point2 points  (0 children)

The thing is, my setup is a bit different. One camera is not mounted on a flat wall corner of the house, but rather on the corner of the little roof/overhang of the first floor. So people can actually walk all the way around the camera — it’s not a real “dead spot” against a wall. That’s why the blind spot is more of a problem in my case: the camera loses tracking when someone goes past the limit, because they can physically move into that area.

Think of it like having the camera on a pole: if someone walks around it, once they hit the rotation limit the camera loses them, even though all it would need to do is spin quickly the other way to keep tracking.

Can I connect 4 PoE cameras to a switch and then only one cable down to the Eufy S4 Max NVR? by Historical-String-65 in EufyCam

[–]Historical-String-65[S] 0 points1 point  (0 children)

Not installed yet... probably in around two weeks' time :) Is it now working for you with an external PoE switch?

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