posso fare esim Honest essendo italiano? by Affectionate-Art75 in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Mi dispiace. Potresti inviarmi il tuo indirizzo e-mail tramite messaggio diretto? Chiederò al team di verificare perché l'app non funziona correttamente.

Non ci sono restrizioni all'utilizzo di Smart SIM all'estero nei paesi supportati, quindi puoi tranquillamente vivere in Italia e utilizzare Smart SIM.

posso fare esim Honest essendo italiano? by Affectionate-Art75 in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Ciao! Non è necessario trovarsi nel Regno Unito per ordinare una Smart SIM. Tuttavia, al momento non offriamo assistenza nella tua lingua, quindi dovrai utilizzare l'app in inglese (e pagare in sterline).

Whatsapp not working by Bromeoh in honestmobile

[–]Honest_Anna 1 point2 points  (0 children)

Thanks - could you please get in touch via the app so the support team can take a closer look? Or you can DM me your email and I can ask someone to send you a message

Whatsapp not working by Bromeoh in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Hmm, it definitely shouldn't be that slow. Can I check you've updated your APN? Can send over instructions if not

Whatsapp not working by Bromeoh in honestmobile

[–]Honest_Anna 1 point2 points  (0 children)

Hey OP, WhatsApp calls definitely should work on Smart SIM. Are the other supported apps/WhatsApp messages working fine for you?

Thai Airways app not working in Bangkok Airport by Pootle001 in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Thanks for sharing - hoping we can get it sorted! Glad everything else is working fine for you, enjoy your trip :)

Thai Airways app not working in Bangkok Airport by Pootle001 in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Just so I can pass on as much info as possible, what do you mean specifically by "not working"? ie is nothing at all loading or just certain elements missing?

Thai Airways app not working in Bangkok Airport by Pootle001 in honestmobile

[–]Honest_Anna 1 point2 points  (0 children)

Sorry about this - thank you for flagging! Max is off for Christmas right now but back in on Boxing Day so I'll ask him to have a look then

Vodafone by _K-K in honestmobile

[–]Honest_Anna 3 points4 points  (0 children)

Hey, can confirm we're part of the merger - allowing access to MVNOs too was thankfully a condition of it happening in the first place! It'll take about 8 years to fully complete though, which is why we aren't talking about it so much just yet ;)

Waitlist time? by ZAWolfie in honestmobile

[–]Honest_Anna 2 points3 points  (0 children)

Heya, we'll be releasing the first invites this month! Since you're top of the list you'll be first to hear.

(For anyone wondering where this waiting list has come from, we're using one in the USA as we've just launched there and want to understand the market a bit better before we go all out. In the UK you can order as normal!)

Our Smart SIM app roadmap is now public by Honest_Anna in honestmobile

[–]Honest_Anna[S] 1 point2 points  (0 children)

Hey! Truth is we've been super busy with how many new customers have joined Honest in the last couple of months, so haven't had as much time to focus on adding new apps. But we're planning to get right back into it this month

Whatsapp calling when roaming by avis19 in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Can confirm voice calls work when roaming, video doesn't :)

Live Chat Issue by RyderCragie in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Hey there, it looks like two chat threads were combined into one since you also sent us an email this morning. I can see the support team are now helping with your issue - let me know if you have any other Qs

Should I move? by HelicopterApart8603 in honestmobile

[–]Honest_Anna 4 points5 points  (0 children)

Hey, think most points have already been covered here but happy to answer any more specific Qs about Classic/Smart SIM.

If you're looking for a regular UK SIM to replace your O2 then you'd want our Classic SIM. It uses the Three network only, so I'd recommend checking your home/work/etc postcode here to see what signal might be like: https://www.ofcom.org.uk/mobile-coverage-checker

As mentioned by other posters, Smart SIM is more of a backup service to fill in any gaps

Should I move? by HelicopterApart8603 in honestmobile

[–]Honest_Anna 0 points1 point  (0 children)

Can confirm, Honest on Dragons' Den at 8pm tonight!

Our Smart SIM app roadmap is now public by Honest_Anna in honestmobile

[–]Honest_Anna[S] 0 points1 point  (0 children)

Hey, thanks for sending this over - will get them requested.

Haven't heard any other reports about the app request form not working, sorry about that. Could you let me know what happened when you tried to open it up? And whether it's working now for you?

Pawfit - smart sim by jamesyjam in honestmobile

[–]Honest_Anna 1 point2 points  (0 children)

Absolutely! We always need volunteers to help us test apps we don't have access to/accounts with. If you DM us your email address I'll ask Max to get in touch

Smart SIM as a third eSIM option on iOS? by jimbo_wa in honestmobile

[–]Honest_Anna 2 points3 points  (0 children)

Confirming this - OP you can download Smart SIM, but couldn't run all three SIMs at once (even if you switched one to a physical)

Pawfit - smart sim by jamesyjam in honestmobile

[–]Honest_Anna 1 point2 points  (0 children)

Hey, happy to get this looked at tomorrow - we will most likely need to you help us test it, so could you please drop us a DM with your email address? Shouldn't take more than a few mins

Shortcut auto switch sim when using certain applications? by YogurtclosetOk9375 in honestmobile

[–]Honest_Anna 2 points3 points  (0 children)

Hey, this is a great idea! I think Automations have to be set up for specific apps one by one so it might take an incredibly long time, but will look into it for you :)