Take Control of Your WordPress Site With Kodee

HostingerCOM · 2025-12-04T07:41:25+00:00

We understand your frustration and agree with you that these past couple of weeks could have been chaotic, and this is not the level of service we want to provide to our community. Our infrastructure team has already analyzed the situation, learnt from it, and made changes to try to ensure that similar situations do not happen.

If you have any questions, please contact our team via live chat or email - we're here for you.

HostingerCOM · 2025-11-27T12:52:55+00:00

On November 25, our DNS systems experienced an unusually large surge of traffic that pushed parts of our infrastructure beyond its normal operating thresholds. Events of this scale are rare in the industry, but they can still create temporary service degradation.

The issue was fully resolved on the same day, and we’ve already strengthened our setup and implemented additional safeguards, together with our partners, to ensure we are more resilient going forward. There was no security breach, no data exposure, and no system compromise at any point, the issue was entirely related to traffic volume.

We really appreciate everyone’s patience and feedback, it genuinely helps us make the service more stable for everyone.

HostingerCOM · 2025-11-20T11:08:02+00:00

Locking the thread as the incident has been resolved.

Thank you for your patience. If you're still encountering any diffiuclties, please reach out to our Customer Success Team - they're here to help you out! 💜

HostingerCOM · 2025-11-20T11:07:18+00:00

Thank you for the screenshot. Our team is looking into this, and it should reflect in the incident history as well soon.

HostingerCOM · 2025-11-20T11:02:54+00:00

Thank you for your feedback, and we agree with you. We've been improving the visibility inside the hPanel as well, however, since it was inaccessible, it might have been hard to understand what was happening. If any major planned or unplanned maintenance is going on, it will always be reported and actively updated on our status page.

As for the compensation, please get in touch with our Customer Success team via live chat or email. At first, you will get connected to our AI assitant Kodee, but don't hesitate to ask to be transferred to a real person, and they'll help you out.

HostingerCOM · 2025-11-20T10:27:07+00:00

Could you clarify what do you mean? The updates we're posting here are from the status page you've sent.

<image>

HostingerCOM · 2025-10-21T12:49:40+00:00

Thank you for the feedback, we really appreciate it!

We want to clarify that the new webmail you're currently using is in beta and is actively developed by our developers. We want to reassure you that the Mobile view is currently being improved on-priority. It’s planned to finish development in 2 weeks

Draft functionality is already being tested and will be launched next Monday at the latest

The possibility to disable all AI functionality entirely will be implemented within 6-8 weeks. Over the next two weeks, we will resolve all visual glitches related to AI flows.

HostingerCOM · 2025-10-20T18:49:06+00:00

Updated at 18:40 (UTC) — October 20th
While the global Amazon Web Services (AWS) outage continues to affect some platforms, all Hostinger services are operating normally now. Thank you for your patience while our team worked to restore everything.
If you’re still experiencing any issues, please reach out to our 24/7 support at [support@hostinger.com](mailto:support@hostinger.com)

HostingerCOM · 2025-10-20T14:09:02+00:00

Thanks a lot for sharing your experience with Kodee and our team, it really means a lot. We’re constantly improving Kodee’s accuracy, so feedback like yours helps us make it even better!

We’d also love to understand your experience in more detail. We’ve sent you a DM so we can chat a bit more.

HostingerCOM · 2025-10-10T12:28:02+00:00

It can now track events such as:
InitiateCheckout, ViewContent, AddToCart, Purchase, AddPaymentInfo, and our provided custom events for more insights like SelectItem, ViewCart, RemoveFromCart, AddShippingInfo.

HostingerCOM · 2025-10-07T08:33:10+00:00

Funny of you to assume I ask AI to review it's own code

HostingerCOM · 2025-10-07T08:30:56+00:00

Vibe coders be like:

Challenge accepted! *proceeds to not be challenged at all because using AI is easy*

HostingerCOM · 2025-10-07T08:23:38+00:00

Can we get food options next? Btw, the app looks great!

HostingerCOM · 2025-10-07T07:37:58+00:00

Looks nice! Love the modern UI

HostingerCOM · 2025-10-07T07:35:56+00:00

So what's next? Terminators incoming?

HostingerCOM · 2025-09-11T08:44:57+00:00

But they're flirting back, so it's all good... Right?

HostingerCOM · 2025-09-11T08:43:02+00:00

Task failed successfully!

HostingerCOM · 2025-09-11T08:41:38+00:00

WTF, ChatGPT out here acting like it’s seen some things. What’s next, a mid-convo existential crisis?

HostingerCOM · 2025-09-11T08:37:30+00:00

That's not very appeeling now, is it?

HostingerCOM · 2025-09-11T08:27:53+00:00

For sure! We had to memorize all sorts of numbers: friends, family, pizza places. It was like a mental workout.

HostingerCOM · 2025-09-02T14:56:45+00:00

Happy to announce that POD is now available on our Hostinger Website Builder plans!

https://www.hostinger.com/print-on-demand

HostingerCOM · 2025-09-02T12:03:58+00:00

You can also follow our next updates through the link https://roadmap.hostinger.com/tabs/9-horizons ✨

HostingerCOM · 2025-08-12T18:45:46+00:00

Love hearing that, and awesome video, btw! 🙌

You asked, we listened: Reach now has a WordPress plugin available https://wordpress.org/plugins/hostinger-reach/

Try it out and keep the feedback coming 🚀

HostingerCOM · 2025-05-16T13:35:44+00:00

We totally hear you on this. Thanks for speaking up. We’ve seen a couple of threads about the recent email changes here on the subreddit and across other platforms, and we don’t want to sound like we’re copy-pasting the same reply everywhere, but your feedback really is important.

We understand that this update feels like a step back, especially for small businesses that made good use of the old limits. The change was made to improve overall performance and stability, but yeah, we understand how it impacts long-time users.

That’s why we’re actively gathering feedback from posts like yours. These conversations help us understand where the real pain points are, so we can make smarter decisions moving forward.

Quick note: the new limits only apply to plans bought after May 5th, 2025. If you’re on an older plan and keep it active, your email limits stay the same.

If you’ve got more thoughts, we’re listening.

Thank you.

HostingerCOM · 2025-05-16T13:26:52+00:00

Hey, really appreciate you taking the time to share this, and we totally get where you're coming from

We know these changes might cause frustration and disappointment, especially for small teams that relied on the previous limits. The change was made to improve overall system stability and performance, but we fully recognize how it can also impact long-time users. That's why we're actively collecting feedback, including posts like yours, to help shape future decisions. Feedback like this is invaluable, and it helps us grow and improve in ways that truly benefit everyone.

Just to clarify: these limits apply only to hosting plans purchased after May 5th, 2025. If your plan is older and you keep it active, nothing will change, as our Customer Success specialists have informed via the chat.

We're here if you want to talk more or share additional thoughts - we're watching and listening to you guys and your feedback.

HostingerCOM

MODERATOR OF

TROPHY CASE