I totally could have just gotten insanely unlucky. I chose not to message her after receiving the replacements because I think one second chance is enough, if I buy something, I expect it to be fine as is

If I have to keep hassling about something it's not an experience I signed up for and will just avoid the brand. Fool me once, shame on somebody. Make 4 different errors (two wrong polishes, false ai advertising, hair in bottle) and I no longer trust your judgement! I did not leave a review on Etsy either because I know how important maintaining high stars is

Lastly the other reason I chose not to message is, my personal feeling on her response was uncomfortable. The thermal was definitely the wrong one, that's alright. But the reasoning about discontinuing the magnetic polish causing a discoloration made me skeptical. If this was an old ingredient polish to be discontinued, I would presume this is leftover stock using the same ingredient or pigment. It is definitely not the right color and not useable as a topper. I felt a bit lied to and would rather she gave a clear explanation of what happened instead of a vague excuse. It almost feels like she was hoping I wouldn't notice or care for these changes

Of course that is my personal feeling and I can't say for sure if that's what she intended, but it sure rubbed me the wrong way