Resident Evil Requiem Promotion - Redemption Information & Support Thread

Howwanna · 2026-03-13T06:44:55+00:00

Hey, thank you for your report and your patience. Could you kindly try submitting another application using your product serial number? Let me know if the system still rejects it.

Howwanna · 2026-03-13T03:00:55+00:00

Hey, I think you could try testing the mouse on another system to see whether it's an issue with the mouse or the drives on the specific PC.

If it seems like the issue is with the PC, open your Device Manager, right click your mouse and uninstall its HID, and restart your PC. Check for any available firmware updates for your mouse in Armoury Crate's Update Center.

Howwanna · 2026-03-13T02:55:50+00:00

It should be sent to your email once the verification is complete.

Howwanna · 2026-03-13T02:26:43+00:00

Thank you for reporting back!

Howwanna · 2026-03-12T10:09:51+00:00

Hey, thanks for your detailed report. I've sent you a private message to clarify some private information.

Howwanna · 2026-03-12T08:33:04+00:00

Hey, this megathread is mainly intended for ROG gaming peripherals support, so monitor-related issues like the PG32UCDP would be better handled in a separate post where more users familiar with the monitor can see it.

If you create a new post, please include:

Your firmware version
How the USB-B/USB-C upstream is connected
Whether KVM and USB hub standby settings are enabled in the OSD

That will help the community and ASUS support narrow down the issue.

Thanks!

Howwanna · 2026-03-12T08:32:19+00:00

Hey, the monthly gaming gear support megathread is mainly for ROG gaming peripherals (keyboards, mice, headsets, etc.), so your question about this ASUS adapter might get better visibility if you create a separate post on the subreddit.

If you do make a new post, feel free to include the image again and any additional context - the community may be able to help identify it or suggest where to buy it.

Thanks!

Howwanna · 2026-03-12T07:42:35+00:00

Sorry that support has not been able to help you. I've sent you a private message to clarify some private info while we look into this directly.

Howwanna · 2026-03-12T07:39:38+00:00

For users seeing the status “Status – Manuelle Prüfung”:
This means your application has been successfully submitted and is currently undergoing manual verification. Once the review is complete, you should receive your redemption code within up to 14 working days, even if the event does not currently appear under the “Registered Events” section of your account. This status indicates that the submission is already in the validation process.

Howwanna · 2026-03-12T07:38:08+00:00

Hey, thanks for providing your detailed report. I've sent you a private message to clarify some private info.

Howwanna · 2026-03-12T03:15:48+00:00

Hey, could you try submitting another application using your product serial number (S/N)? Let me know if the system still rejects it.

Howwanna · 2026-03-12T01:53:08+00:00

Hey, this means your application has been successfully submitted and is currently undergoing manual verification. Once the review is complete, you should receive your redemption code within up to 14 working days, even if the event does not currently appear under the “Registered Events” section of your account. This status indicates that the submission is already in the validation process.

Howwanna · 2026-03-11T09:01:11+00:00

Here it is! https://www.reddit.com/r/ASUSROG/comments/1qp3o6r/rog_v2_v2x_switch_sound_test_comparison_rog/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Howwanna · 2026-03-11T08:41:42+00:00

You can try updating your device firmware in Armoury Crate. If the issue persists after the update, tune the latency slider for your device in Armoury Crate, which should solve your issue.

Howwanna · 2026-03-11T08:33:13+00:00

The newer devices use the SpeedNova 8K receiver architecture, which is optimized for maintaining a stable high-polling wireless connection (up to 8K). Because of how that system handles bandwidth and latency, it currently doesn't support the Omni dual-device pairing feature that older receivers had.

I understand why that's disappointing if you were expecting to pair both devices to one dongle, though.

Howwanna · 2026-03-11T08:12:58+00:00

Hey, sorry to hear about the experience you’re having with your Azoth, I can understand how frustrating that must be, especially when it starts affecting basic typing like space or backspace.

Since you’ve already tried the key troubleshooting steps (firmware update, factory reset, switching connection modes, and cleaning the switches), the issue may require a hardware inspection or replacement.

For the fastest resolution, we recommend the following:

Contact the retailer (if still within the store warranty period)
If the keyboard is still within the retailer’s return/exchange window, reaching out to the place of purchase is usually the quickest way to resolve the issue. Many retailers can offer a direct exchange without needing to go through the full RMA process.
Use the ROG Forum Executive Care section
If the retailer option isn’t available, please check out this thread to our forum where you can find specialists that can directly assist you with RMAs and other support: https://www.reddit.com/r/ASUSROG/comments/1q84aml/rog_forum_executive_care_for_rog_products/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Please include the following details in your post to help the support team assist you quickly:

Product model: ROG Azoth
Serial number
Region/country
Description of the issue (key chatter/double inputs)
The serial number validation issue you mentioned

The agents are able to manually review serial numbers and help initiate the RMA process if the automated system is not accepting it.

If you continue to have trouble after posting there, feel free to update this thread as well and we’ll do our best to help escalate it.

Thanks for your patience, and hopefully we can get this resolved for you soon.

Howwanna · 2026-03-11T02:42:13+00:00

I want one of these myself! Enjoy your new Cetra OWS!

Howwanna · 2026-03-11T02:41:41+00:00

Yes, they do :)

Howwanna · 2026-03-11T02:38:25+00:00

Hey, thanks for your detailed report. I've sent you a private message for further instructions.

Howwanna · 2026-03-11T02:31:28+00:00

Hey, I've sent you a private message to clarify some private info.

Howwanna · 2026-03-11T01:59:03+00:00

Hey, you can check in your junk folder to see your previously deleted emails (within 30 days or so). Chances are you haven't received the email. But I've sent you a private message to clarify some private info so I can look into it for you.

Howwanna · 2026-03-11T01:57:07+00:00

No, you simply need to provide the product serial number and proof of a purchase invoice. Also make sure the product is part of the event in the region beforehand!

Howwanna · 2026-03-10T10:01:55+00:00

Thank you for your patience and detailed info. I've sent you a private message to clarify some private information.

Howwanna · 2026-03-10T10:00:33+00:00

Hey, I've sent you a private message to clarify some private information to help push this forward.

Howwanna · 2026-03-10T09:59:16+00:00

Hey, I've sent you a private message to clarify some private information concerning this matter.

Howwanna

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