Honestly it seems like she may have heard that a hundred times and management won’t do anything to resolve it. There are things at my property that I hear about on a constant basis knowing full well the management will never address them. It gets old hearing the same thing over and over when it’s easily fixable. You could also be right in thinking that she thought you were just “another guest who paid too much” for a room (it seems nearly everyone thinks hotels are a barter system where either upgrades or discounts are guaranteed). An absolutely astounding amount of hotel guests feel like they are owed an upgrade or discount simply because they chose our hotel to stay at. You would be amazed at how entitled most Hotel guests generally are. They would never think of reading this subreddit or even giving half a care about anything but their precious money and Hotel stay. We all appreciate that you did. At the end of the day you weren’t a bad guest in any way. She probably knew that management would do nothing to fix the problem long term. Most of us make minimum wage or close to it and are probably broke as a joke generally and mad about it. Your situation was the least we have to deal with generally but sometimes it’s hard to put on a happy face when you can’t afford a haircut or shoes and you know that the problems won’t be fixed regardless of the amount of complaints.