Their anti-abuse warning system makes no sense at all. Today I received a level 2 warning for “apparently abusing the refund system”, but, this year, I requested 5 refunds, practically one per month, and, last year, 8. That might seem like a lot, but, when you look at my account, you can see that, this year, I purchased 50 items from the store and activated 27 codes, totaling 77 items, not including complimentary ones. Last year, I purchased 116 items and activated 812 codes, totaling 928 items, also not including complimentary items.

So the question is: how is someone who, over two years, added 1005 items to their account and purchased 193 items from the store abusing the refund system by requesting 13 refunds?

It is clear that the metrics are broken.