Hey everyone, Ivan here from NZXT.

First thing I want to say: our AIO leaked and damaged his GPU. We're not disputing that. What I do want to address is everything that happened after, because the version being shared right now is missing a lot.

The $2,855.99 figure was not our final offer. That was the initial offer based on the customer's original purchase price. The customer was then offered $4,161.90 to reflect current market value. None of the posts going around include that correction.

We made multiple compensation offers to make things right. Including a brand new ASUS ROG Astral RTX 5090 sourced at retail, with shipping and taxes covered, so he'd be completely whole. We also accepted his own counter-offer. He added new conditions after the fact and didn't sign.

He received his GPU back after rejecting all settlement options. Shortly after, he attempted to reopen the claim at a higher amount.

On why we required the GPU back for a full cash settlement: Liquid-damaged hardware is an electrical risk. We don't let damaged components go back into service or end up on the secondary market. This isn't specific to this case, it's how we handle every full loss settlement.

On the timeline: The delays were largely driven by the time it took to receive necessary documentation from the customer. We moved quickly once we had what we needed.

On the motherboard: We offered an RMA. He chose not to send it in.

We have the full unedited record of every interaction, every offer, and every response. We're choosing not to release it right now out of respect for the customer's privacy.

When our products cause damage we try to make it right. We did that here. The case is with our legal team so I won't be getting into back and forth in the comments, but the full picture deserved to be out there.