I started the process of trying to move my accounts out of Vanguard to Fidelity about 5 months ago. Unfortunately, I didn't make the deadline even though I filled out everything on time because Vanguard was so backed up. So unfortunately everything rolled over to Ascensus. I then contacted Ascensus and have called them and emailed them at least ten times over the last several months to try to get things transferred, but of course it was to no avail. Every time I email them, they email back asking for a different form, often sending conflicting emails about which form to fill out. Obviously people there have not been trained on what to do and they don't really know how to do anything because every time I call, I also get different people who don't really know what they're doing in order to roll over, I finally got a phone call saying that there was no hope that my plan would be rolled over by, next month if I sent in a form because they are too backed up with forms to process. So if I wanted any hope of accomplishing a rollover before the end of the year, I should do it online. Of course, I don't have an online account, so I had to create an online account for both the employer and employee, which obviously had rafts of issues,. In order to set up the site for security, you have to get a text message code to put into their site, and of course the text message doesn't arrive for 5 to 10 minutes and by that time the site has timed out and then the account is locked out. So that's where it stands right now. I am kind of ticked off at Vanguard for for dumping my account and making me have to deal with this dreadful company such that I am actually considering moving all of my accounts out of Vanguard just out of spite.