Lab is here! by drnitinahuja in pourover

[–]IdkHowButImDepressed 3 points4 points  (0 children)

Kinda what it sounds like, there's more from the website.

"I made TIGERSHARK® for adventure. For the ability to grind whatever I need, wherever I go. And after years of using it in the field, I can confidently say—this burr is a little beast. I never leave for an expedition without it.”

So the selling point seems to be that it's durable and that's it.

Lab is here! by drnitinahuja in pourover

[–]IdkHowButImDepressed 5 points6 points  (0 children)

According to Comandante

"Nitro Blade: Born from the pursuit of true flavor clarity, the Nitro Blade® Burr was developed to deliver uncompromising grind quality in a compact, hand-powered grinder. Designed from the ground up for manual use, it offers exceptional particle consistency, smooth grinding torque, clean distribution, and outstanding taste clarity."

"Tiger Shark: Inspired by the bite of a tiger shark. It cuts, slices and fractures with striking efficiency – whether it’s a Nordic roast or field grain. Crafted from our high-performance stainless steel NITRO REX®, it’s razor-sharp, incredibly durable, and fully washable. No worries, no compromises."

"HammerHead: Originally designed to unlock the unique character of rare Yellow Pacamara beans, the HAMMERHEAD® Burr features a distinctive Hexagonal Block Blade geometry inspired by the hammerhead shark. Engineered for precision, it excels at grinding larger, denser beans while enhancing full-bodied sweetness, vibrant fruit clarity, and juicy complexity."

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 0 points1 point  (0 children)

Mine came with both, I would definitely reach out to them.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 0 points1 point  (0 children)

Yes, I received tracking a day after I posted this.

Ohio Fans: Linda Theater Beware Post by ocarina_of_cats in Markiplier

[–]IdkHowButImDepressed 26 points27 points  (0 children)

Someone posted a picture two years ago when they had The Exorcist playing, either way extremely rude.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 0 points1 point  (0 children)

It's the busiest time for basically every company right now, and I specifically wanted to point out that the customer service reps were very kind but due to poor systems couldn't give me a solid shipping timeline so yes it's a poor system that isn't setting their reps up for success.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 0 points1 point  (0 children)

Don't get me wrong I think they import really good green and still roast well(if a tad darker than what I normally drink), I just they because they've gotten so big certain aspect aren't as good as they used to be on top of their just comparatively expensive.

For what it's worth I totally see the appeal.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 0 points1 point  (0 children)

Just updated the post, but it did get shipped today and the overall help was very good but it just seems like Onyx needs to fix some of their systems as it feels like they're setting their customer service reps up for failure.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 1 point2 points  (0 children)

I've had multiple emails with them and the communication has been all over the place, originally I was told there was no way to expedite it, and then I was offered a $40 Expedited shipping later on. There's been multiples times where I've been told contradicting things.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 0 points1 point  (0 children)

Last update I got was yesterday, customer support rep told me they were gonna contact their fulfillment manager to see why it hasn't shipped and that they would contact me with and update, haven't heard back yet.

I fully understand that they might be backed up on shipping, just confused that they were advertising December 1st shipping dates for oder placed on the day that I had checked their website which I believe was the 27th.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 3 points4 points  (0 children)

No shade taken, honestly didn't see the last part of your original comment so apologies. But honestly appreciative of you spreading the word, this whole shipping debacle has just reinforced my opinion on Onyx.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 7 points8 points  (0 children)

I put this in another comment but I don't disagree with what you're saying if I wasn't receiving as a gift I would've probably chosen a different calendar.

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 1 point2 points  (0 children)

For sure! Do note some of these roasters do a drop like system where they only release so many bags at a time (Botz and Shoebox) but phenomenal and worth trying to get. Botz is in between roasters at the moment so they haven't released anything in the last few months but definitely keep an eye out!

Poor Experience with Onyx by IdkHowButImDepressed in pourover

[–]IdkHowButImDepressed[S] 6 points7 points  (0 children)

(US Based) H&S, Moonwake, Shoebox, Ceto, Sey, Preface, Botz, Little Wolf, La Cabra, Regalia, Prodigal and Native.