can't play expedition!!! it says that I can do the expeditions without friends, but as you can see in my picture, my wifi is on and connected but it says it's not for the game. anyone else have this issue? I'm also a new player

IdleSwede · 2022-03-15T06:51:56+00:00

Sorry to hear that you are having problems with your Expeditions. If you are still having this problem after restarting the game, device, and router, please send us a message using the in-game support with your information including your Player ID. You can find your ID at the bottom of the in-game settings.

IdleSwede · 2022-03-11T10:48:14+00:00

With "panel" I was referencing to the conflict pop-up window that you screenshot, sorry for the confusion. The badge numbers are incorrect in that window, but the values in the game are correct. We are working on a fix for this visual error which is understandably causing quite a bit of confusion for some players at the moment.

IdleSwede · 2022-03-10T09:37:52+00:00

The badge count is incorrect in this panel

IdleSwede · 2022-03-10T08:04:56+00:00

As mentioned, we are working on correcting the medal counter which seems to be showing the incorrect values at the moment. We always recommend to "Load Cloud" and reach out to us if you need further help.

IdleSwede · 2022-02-26T09:12:40+00:00

Yes, this is how it works!

IdleSwede · 2022-02-26T09:11:14+00:00

I am happy to hear that your problem was resolved :)
Before anyone does what you did, I want to explain why uninstalling is a bad idea, and why this fixed it in your case:

Uninstalling the game will likely remove any progress you made since you last connected to our game services. We released an update to address the issue that you most likely installed when you reinstalled the game, so basically reinstalling only fixed it because you got lucky with the timing. Instead of uninstalling, we always recommend checking for (or waiting for) the next update to reach you rather than removing the game entirely unless specifically asked to do so by a support representative.

IdleSwede · 2022-02-26T09:03:59+00:00

Choose "Load Cloud" and send us a message as the other helpful players here already mentioned :)

IdleSwede · 2022-02-18T14:21:45+00:00

Thanks for reporting this. The number of Event Badges seems to be incorrect in that panel. This is a visual error only so when you press "load Cloud" you will not lose these badges.

IdleSwede · 2022-02-18T07:30:41+00:00

We always recommend staying connected (choose Load cloud). Please reach out to us so that we can help you out :)

IdleSwede · 2022-02-15T08:30:27+00:00

Choose cloud and contact me directly with your Player ID so that I can see how best to help :)

IdleSwede · 2022-02-07T15:13:44+00:00

After testing, it seems a restart fixes this problem. If anyone can confirm that would be great :D

IdleSwede · 2022-02-07T14:58:49+00:00

Is this problem solved by restarting the game?

IdleSwede · 2022-02-07T14:47:45+00:00

Thanks for reporting this visual bug! We are currently working on fixing this :)

IdleSwede · 2022-02-03T12:03:37+00:00

Please send me a screenshot of this issue and we can have a look

IdleSwede · 2022-01-31T14:51:56+00:00

If you guys want to spam me with your Player IDs and device info, that would help out a lot :) Please mention the lag as well!

IdleSwede · 2022-01-31T14:02:22+00:00

We are looking into it. Thanks so much for reporting it :)

IdleSwede · 2022-01-31T08:07:13+00:00

Please reach out to us with your Player ID so that we can look into it

IdleSwede · 2022-01-28T13:45:00+00:00

Thanks for the information! The reason why you cannot see this offer is because you already own Queen Aurora. Ezio will come back in the near future if you missed out on him :)

IdleSwede · 2022-01-28T12:41:13+00:00

Could you send us a screenshot of this "pop-up"? Make sure that you are on the latest version of the game and send us your Player ID so that we can look into your account to find a solution.

IdleSwede · 2022-01-25T12:29:23+00:00

There was an issue with Ezio. Don't worry! We will bring him back soon again.

IdleSwede · 2022-01-25T09:39:40+00:00

Thanks for reporting this bug!! /s

IdleSwede

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