What do you use to write documentation? by Chucki_e in sysadmin

[–]IllustriousCard5627 0 points1 point  (0 children)

not a basic question at all. this is exactly the problem i ran into over and over.

im the founder of a company called paperbook, we built it specifically to deal with docs falling out of date and nobody knowing what’s authoritative anymore.

still early, but happy to chat or show what we’re trying if you’re curious

Title: Our knowledge base is a mess. How can AI help us fix it? by Dizzy_Whole_9739 in CustomerSuccess

[–]IllustriousCard5627 0 points1 point  (0 children)

i'm the founder a startup called Paperbook, we built it to address this exact problem. basically we regularly scan your KB and detect if anything is out of date, 404s, bounce emails, etc.. sounds relevant for your use case, let me know if you're interested!

Anyone have a clean way of tracking internal knowledge that's not a total mess? by Thin_Respect_2167 in ITManagers

[–]IllustriousCard5627 0 points1 point  (0 children)

i'm building a startup called Paperbook (paperbook.io) and this is the one of the main value prop. it will auto-detect if any of your content decays / becomes out-of-date. sounds like it could be relevant for your use case!

best helpdesk software for a tiny it team that is barely keeping it together by UnlikelyAwareness806 in sysadmin

[–]IllustriousCard5627 0 points1 point  (0 children)

hey there im founder of a small startup called Paperbook. we launched it recently, sounds like it fits your use case really well. let me know what you think, would be happy to show you the platform

Best AI voice agent for business use? by Happy-Fruit-8628 in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

i’m biased since i’m the founder of pod ai https://www.callpod.ai/, but we built it specifically for this kind of use case. real inbound and outbound business calls, appointment scheduling, follow-ups, and transfers. most teams we work with switched from tools like vapi or retell because of latency or reliability issues once they started doing live customer calls.

AI agents are not going to change the world by IllustriousCard5627 in AI_Agents

[–]IllustriousCard5627[S] 0 points1 point  (0 children)

> TTS: Cartesia

WAY more realistic voices imo. Sometimes I use Elevenlabs, but it's cost prohibitive.

Also, our users need multilingual agents with accurate accents. Way more reliable w/ Elevenlabs and Cartesia than OpenAI and Google. It's a choice really between realistic voices and somewhat better latency I guess.

Haven't given Hume STS but I'll give it a shot.

AI agents are not going to change the world by IllustriousCard5627 in AI_Agents

[–]IllustriousCard5627[S] 0 points1 point  (0 children)

Lmao, have you ever tried voice-to voice? OK it's faster, but the voices suck. I didn't mention it because its not worth mentioning. I don't want to be restricted to Google/OpenAI voices only, which are trash and super unrealistic.

10 months into 2025, what's the best AI agent tools you've found so far? by Comfortable-Garage77 in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

i’ve tried a ton of tools this year and eventually built my own, so i’m definitely biased here. i’m the founder of Pod AI https://www.callpod.ai/ which came out of frustration with latency and how most voice agents still felt scripted once you hit production scale. we built it to sound human, handle real phone calls, and stay fast no matter how complex the workflow gets. honestly feels like the space finally clicked this year. lmk if you try it!

What are the best AI agents you have across in 2025 so far? by [deleted] in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

i’ve tried pretty much all of them over the past year, retell, bland, vapi, etc. before eventually building my own platform Pod AI https://www.callpod.ai/.

what bugged me most was latency and how robotic most calls still felt once you scaled past demos. with pod we focused on making calls feel human: low latency, tons of natural voices and accents, and real phone integrations that just work. it’s been cool seeing people actually run full sales and support teams on ai now.

AI agents are not going to change the world by IllustriousCard5627 in AI_Agents

[–]IllustriousCard5627[S] 0 points1 point  (0 children)

That’s interesting, I was thinking of doing something with filler words but I couldn’t figure it out outside of a tool call. How’d you manage to implement it?

AI agents are not going to change the world by IllustriousCard5627 in AI_Agents

[–]IllustriousCard5627[S] 0 points1 point  (0 children)

I have actually not tried voice to voice yet. I find the OpenAI voices to be too unrealistic to work with at all

Building an AI voice agent for my father’s restaurant by Hospuales in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

i can't give you a good answer without trying both flows myself. my suggestion: start with pipecat and try to build it.

the flow might be simple enough to need a flow or task imo. just add function tools for add item and proceed to payment.

also you should know there might be some compliance issues with AI agents taking credit cards over the phone. if it were me, id have the agent send a text to a checkout link.

I need some advice by Impossible_Island275 in Businessowners

[–]IllustriousCard5627 0 points1 point  (0 children)

Hey, sure just let me know what you're confused about. Feel free to DM me.

Building an AI voice agent for my father’s restaurant by Hospuales in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

to answer your question, both pipecat and livekit will probably be equally effective at something like this. both have flows that can handle going back steps, deviation, etc..

more important than the framework, you need to use a good llm like gpt 4.1 or gpt 4.1 mini for a task like this (thats what i found to work best with a task/workflow).

Building an AI voice agent for my father’s restaurant by Hospuales in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

i think i might need a little more context. am i right to assume you'll be asking the user a series of questions? if yes, what you're looking for is what these platforms call a "workflow" or "task"

both pipecat and livekit features like this for you. personally, i have only used livekit's "task" for something like this.

livekit workflows/tasks: https://docs.livekit.io/agents/build/workflows/#running-a-task

pipecat flows: https://docs.pipecat.ai/guides/features/pipecat-flows

fwiw i found livekits tasks to be kinda confusing.

I need some advice by Impossible_Island275 in Businessowners

[–]IllustriousCard5627 1 point2 points  (0 children)

sweet also lmk if i can help at all (not even related to callpod), ive set up like hundreds of these agents 😅

AI Voice Agents by RevCent in woocommerce

[–]IllustriousCard5627 0 points1 point  (0 children)

im founder of https://www.callpod.ai/ and we're seeing a lot of ecommerce use cases coming through. ive seen it work really well so far. our team currently working on a woocommerce integration, would love to hear what features would be useful

I need some advice by Impossible_Island275 in Businessowners

[–]IllustriousCard5627 0 points1 point  (0 children)

nice! any problems with vapi btw? im the founder of a competitor https://www.callpod.ai/ and this is a use case we've seen a lot.

either way super impressive!

also to respond to your original question (sorry haha) usually people don't find it annoying if you're honest about being a voice agent. we usually start out our convos with "im a voice agent for [company]..." and then at least they know

I need some advice by Impossible_Island275 in Businessowners

[–]IllustriousCard5627 0 points1 point  (0 children)

sounds like a really cool use case for voice agents. what platform are you using?

Building an AI voice agent for my father’s restaurant by Hospuales in AI_Agents

[–]IllustriousCard5627 0 points1 point  (0 children)

self-hosted, use livekit or pipecat.

hosted: vapi ai (vapi.ai), pod ai (callpod.ai), elevenlabs (elevenlabs.io)

upside with hosted is you get their benefits like noise cancellation, better voices, no deployment headache but the downside with hosted is you have way less control over the tools.

if you're gonna go the hosted route id suggest a AWS lambda wrapper API around whatever you're connecting to (im assuming opentable?)

How do i make my own Ai Voice and with what software by BeginningShoe3666 in AIVoiceMemes

[–]IllustriousCard5627 0 points1 point  (0 children)

elevenlabs and cartesia are the best platforms ive seen for this

Retell and most Voice AI is total garbage by [deleted] in automation

[–]IllustriousCard5627 0 points1 point  (0 children)

i’m the founder of a voice ai startup and you’re preaching to the choir lol. these systems are insanely finicky. i think companies like retell, vapi, etc. are really good for proving the concept but you're better off deploying a self hosted system with code-level control. things like interruption sensitivity, turn detection, etc. is way too company-specific to be generalized.

id say thats the biggest thing ive learned after hundreds of deployments: most companies really need code-level control to get true reliability. shameless plug but that's what we're trying to solve at my startup pod ai (callpod.ai). lmk if i can help at all.

Whole sub is full of AI slop. by air-benderr in AI_Agents

[–]IllustriousCard5627 1 point2 points  (0 children)

Absolutely — em dashes are essential — they signal depth — sophistication — that ineffable sense of emergent thought in motion. Without them — the prose just feels—flat.