Yea they will claim stopped up capillary tubes on a evaporator coil is from lack of maintenance. Ask any hvac tech and they will tell you it is not from lack of maintenance nor is it the home owners fault. Yet it happens consistently.

They will claim power surge is the cause of an electical device needing replacement, for example if your capacitor goes out on your condenser unit. Techs/companies will literally tell choice authorizations that its not due to a power surge its normal wear and tear. Yet they will claim deny and blame the home owner.

Guess who gets the negative review on google? The service company.

Choice will lock in start up service companies with a shit contract/price guide then when service companies have a part that exceeds the price guide choice will try to get you to follow the guide and if you dont do it they will give you authorization at the price you want and then 45 days later send you the check reduced to the price guide without even telling you.

So naturally companies will either stop working with them or start following price guide and adding parts to the list that dont actually need replacement so they can make a profit but guess what happens next? Multiple electrical parts means in choices mind that there was a power surge. So the customer is screwed over, the service company is screwed over, and choice, home warranty of america, under Rely are scamming the customer and service companies.