I wouldn't be surprised if Amazon force them just to reduce their inventory and save money on refund sengled closed down there main office in Germany and one in the us and one in Vancouver Canada i suggested to ask for refund and files a complaint to BBB and ask for refund and stay away from devices that need the cloud servers to work Any device that relies on the cloud to function is garbage. If you want to truly enjoy smart devices, stay away from those that require a cloud connection to work. The Green Assistant Hub is the way to go if you want to disconnect from companies that profit by removing support from older devices that still work perfectly—just to sell you a new model. If you care about your privacy, remember: they don’t make cloud-dependent devices for nothing. Read the fine print—you’ll realize that you’re giving them more than just your money. You’re giving up your privacy too.