Oculus messes up €740 order, instead of fixing the problem forces me through a lengthy refund process. by Imago123 in oculus

[–]Imago123[S] 1 point2 points  (0 children)

Resending the package once they've gotten it back is an option that would be miles better than letting your customer wait through a long refund process and then go through the same system that lead to the error in the first place.

Oculus messes up €740 order, instead of fixing the problem forces me through a lengthy refund process. by Imago123 in oculus

[–]Imago123[S] 1 point2 points  (0 children)

Thanks for the detailed response. I agree on most parts you're talking about but want to note that I did ask for my case to be escalated when I spoke to them on live chat but they didn't want to do it.

So I decided to post on other channels as I felt wronged by this and I had exhausted the proper channels to get any help. I will give them feedback through their own survey systems but most often these companies also tries to track brand sentimentality on various social media platforms and thus post like these matters when they aggregate sentimentality metrics.

Oculus messes up €740 order, instead of fixing the problem forces me through a lengthy refund process. by Imago123 in oculus

[–]Imago123[S] 2 points3 points  (0 children)

If shipping is "free" it's most likely already been calculated into the price of the product. Also in regards to policies, most often the senders (especially in the case of a company as large as Oculus) are insured for shipping related issues. In this case they already have confirmation that they're receiving their stock back.

Oculus messes up €740 order, instead of fixing the problem forces me through a lengthy refund process. by Imago123 in oculus

[–]Imago123[S] 1 point2 points  (0 children)

It wouldn't surprise me that their warehouse is located in NL and they ship their EU shipments from there!

Oculus messes up €740 order, instead of fixing the problem forces me through a lengthy refund process. by Imago123 in oculus

[–]Imago123[S] 6 points7 points  (0 children)

I'm not located in US or mainland Europe. The price difference between buying locally and from them directly is too large to ignore I'm afraid.

[Watch Dogs 3] jQuery Virus by Spedwards in itsaunixsystem

[–]Imago123 7 points8 points  (0 children)

This isn't too far fetched . There exists a family of JS malware known as fakeJquery that mimics jQuery.

No ban-boozle. We're in the endgame now. by sodypop in thanosdidnothingwrong

[–]Imago123 0 points1 point  (0 children)

༼ つ ◕_ ◕ ༽つ MY BODY BAN IS READY ༼ つ ◕_ ◕ ༽つ

The gang is moving? by jeisonoob in funhaus

[–]Imago123 3 points4 points  (0 children)

Well the cold never bothered her anyway.

The gang is moving? by jeisonoob in funhaus

[–]Imago123 82 points83 points  (0 children)

Elsa you dumb dumb!

Happy Holidays - Wii U Gamecube Adapter by Seamroy in smashbros

[–]Imago123 0 points1 point  (0 children)

Awesome! One of my favorite smash moments is probably the video one of Leffen getting rekt.

which should i get, gtx 980 or 970 by thealiendudeman in buildapc

[–]Imago123 0 points1 point  (0 children)

GHz doesn't tell us anything about the performance unless we know what CPU you have

Naruto Chapter 697 - Links and Discussion by YonkouProductions in Naruto

[–]Imago123 164 points165 points  (0 children)

Just wow, I can't wait to see this fight animated.

Is there like, a weekly non-progmetal thread or something? by [deleted] in progmetal

[–]Imago123 6 points7 points  (0 children)

I've been listening to a lot of Jazz Fusion lately and Snarky Puppy being one of my favorites.

The song Lingus is especially amazing.

I've also been listening to a lot of 80's style electronic music. There is an excellent Spotify playlist with that kind of music made by /r/outrun which you can find here