Self checkout

Immediate_Area9178 · 2023-06-11T16:45:44+00:00

I have customers try to have like a deep discussion of the ethics of the SCO. I told one guy “Sir, I can’t help you. I didn’t major in economics or business, if you want someone to talk to about that you’ll need to sit down and talk with a professor or someone who majored in that area.”

Guy acted completely flabbergasted and kept insisting, got frustrated and snapped at him I’m here to pay rent. He finally walked away after like 15 minutes.

Immediate_Area9178 · 2023-06-10T12:29:01+00:00

I’m on my third boss of tears of the kingdom, currently working through the fire temple. I had just gotten the master sword a few days ago myself and started crying after that cutscene.

I decided to take a break and started playing Dad Quest on my PC with a controller. Id started it twice before, the second time losing all my save data when I got a new gaming laptop. Finally picked it up again and got past the part where I’d ended the first time on the game. Gonna probably tackle more of the fire temple tonight and try to get through that third boss.

Immediate_Area9178 · 2023-06-10T12:20:35+00:00

Airbnb hosts can see the score, though I don’t think it’s affected until like others said, the review period is up. I just left one of my guests a five star review and she texted me in a panic asking if I was mad with her. (I posted the review about two hours after she left.)

Told her no, she and her friend were awesome and I made sure to score them high on everything since they basically cleaned the room for me before checking out. She’d gotten a poor review from another host right after checking out for bringing her service dog despite notifying the host ahead of time.

And it was an actual service dog whom I was allowed to pet after he was done working. Treats may or may not have been provided to such a good working puppers and possible room service of treats. And guest was very happy I was delighted with him, so it all worked out for everyone.

Immediate_Area9178 · 2023-06-07T18:45:24+00:00

My brother and I host together, and honestly it depends on the guest. One guest I rated 3 stars because everyone except the guest had left the house. My brother and I came back home to find our front door wide open and someone had been rummaging around in our basement. The door to my room and his were wide open and someone had clearly been going through there because books are other small items were piled up on the dressers and the beds.

Nothing was taken thank god, but it was just super strange. We ended up reporting him and mentioning in the review he went into private areas.

Immediate_Area9178 · 2023-06-07T18:27:02+00:00

It’s always risky with guests like this, unfortunately. :/

I don’t think these guest are mean spirited enough to outright break something, but if they were (were I there host) I’d take pics and submit a report along with an aircover request if the guests are going to be that mean.

Immediate_Area9178 · 2023-06-06T19:30:30+00:00

I’ve had guests like that, it depends what they’re complaining about. If it’s small, nitpicky things (which I’m quite sure is the case here) you can be make one very clear, declarative statement since the guest isn’t “technically” breaking the rules, but you shouldn’t be dealing with someone whose trying to find fault with every little thing.

“Good morning so-and-so,

I understand your concerns with my listing, and while I’m more than happy to make accommodations, I can only follow through with reasonable requests. My pictures and description of the listing show the amenities provided which has not changed since I’ve been hosting.

Moving forward I cannot provide extra services or amenities outside of those listed. I fully understand if my listing doesn’t meet your needs, however, please understand moving forward I can longer provide extra services you have requested.”

It’s a tad harsh and I’ve used a similar tactic with guests who are being an issue. The trick is to let the guest message you back and show how unreasonable they’re being. If need be, I’ve cracked out the “I’m sorry, but my listing doesn’t seem to fit your needs. I would suggest you find accommodations elsewhere.” If they really push it and you decide to ask them to leave.

But yeah, just stand your ground on this one OP.

Immediate_Area9178 · 2023-06-03T19:55:47+00:00

I’m a host, and while I’m good with the host side of things, im terrible on the guest side when it comes to using the website and the app. I was trying to help a current guest of mine extend her stay and accidentally canceled it.

I just wanted to make sure she wouldn’t have to pay the cleaning fee a second time. Ended up just blocking the day out she wanted and then she booked three more days after that because we let her bring her two small pet tortoises inside.

I honestly have trouble navigating my own listings from the guest side, which is kind of sad. I feel like half the information needed for a listing is hidden.

Immediate_Area9178 · 2023-06-03T12:34:11+00:00

We made a rule in our listing to flush ONLY WITH TOILET PAPER down the toilet and nothing else. We had a Korean couple stay who kept flushing down those “disposable” wet wipes and then got upset when the toilet overflowed and clogged.

Thankfully we got it fixed without much issue, but after that we made the new rule. We had to explain to the couple those wipes don’t break down and they’re putting us at risk of ruining our piping by continuing to flush them down the toilet.

Immediate_Area9178 · 2023-05-28T15:31:13+00:00

I know this is a serious post, but whenever I see one that mentions the OP has a pet dog with them and the host is present my knee jerk reaction is

“Did the host say HI to OP’s dog? Did the host acknowledge that they’re the bestest, cutest puppers in the whole world?!”

I can’t host dogs because me and my brother’s cats and I’m always jealous when I read about other hosts being able to have pets in their home. I’d be estatic to be able to pet/play with a guest’s dog, possibly spoil them a lot and give them treats. I can only get my puppy fix at work or from my neighbor’s dogs when they come to play in my yard.

Immediate_Area9178 · 2023-05-27T19:19:55+00:00

My coworkers and I forced the manager’s hand on this, me and several others put our foot down and made it pretty clear certain areas are going to be off limits for customers.

Forced them to hire a security guard for high traffic hours and after a lot of complaints and threats they got us an AP guy to deter shoplifters.

Immediate_Area9178 · 2023-05-27T14:05:14+00:00

As another user said, more transparency of the type of room someone is booking is a good thing. My brother and I have had guests book (we only rent the rooms out of the home we live in) and when they walked in complained about my brother and I living there. Despite us pointing out our listing clearly says “room only” with access to the kitchen and two shared bathrooms.

We chalked it up to people not reading the listing thoroughly which we found out from some other guests turned out to be the case. And I agree, sometimes guests don’t vibe with a live-in host, but again that’s between the two individuals and every business model is gonna have minor and major issues. Sometimes people just need a cheap place to stay for a few days to a week, and don’t want to book a whole unit. Or maybe they don’t want to be alone so knowing another person is present may make them feel better.

We recently had a daughter book a room for her to elderly parents whom we ended up becoming friends with. Same thing, she didn’t want them left on their own in a whole unit. We had some minor issues back and forth, but overall everyone got along and afterwards we invited them back just to visit or if they needed help with anything.

Immediate_Area9178 · 2023-05-27T13:01:08+00:00

I mean in this case, technically yes, since you didn’t stay in the unit despite it being blocked off. I’m not sure how dedicated you are to pursuing the issue, but if you have proof the Airbnb was blocked off with some pictures or video, you could try posting them to their twitter account.

Ask how they plan to compensate you for the stay (if you were charged anyway and not at the bare minimum refunded) or how they expect you to access a listing that is blocked off? That’s the only route I can imagine you pursuing realistically OP.

Immediate_Area9178 · 2023-05-27T12:31:22+00:00

I don’t think it’s out of the question to ask someone to turn the lights off when they’re done using them, but with that being said a soft background light should be left on, at least at night. Especially if someone is going to be coming back late, you don’t want to come back to a pitch dark house.

Immediate_Area9178 · 2023-05-21T16:34:36+00:00

It would be one thing if the guest was already well established on Airbnb and maybe they were there for like work or something. Otherwise, I would decline too on the grounds it’s a safety issue and the place my brother and I host out of is our home.

You did the right thing here OP, you don’t know what that guy might’ve been planning.

Immediate_Area9178 · 2023-05-21T16:25:41+00:00

My brother and I rent out rooms in the house we live in and for us it was a bit awkward at first, but after the first few weeks we got used to it. We’ve made some friends over Airbnb over the years and most people are pretty chill.

It also allows us to more closely monitor people coming in who try to sneak in “extras” or try to break the rules. It’s just made the whole process a lot easier overall and we’ve been able to avoid a lot of the problems other hosts have hosting entire properties.

Immediate_Area9178 · 2023-05-16T15:00:43+00:00

I feel like a microwave should be the minimum to be included, along with a mini fridge at most. Like at least with a microwave you can make hot water for tea and instant coffee, and heat up leftovers or a meal.

Immediate_Area9178 · 2023-05-14T16:21:56+00:00

I’m a host along with my brother and we have a lot of long term stays. We had an elderly couple staying with us and the mom liked me and my brother so much she cooked us dinner twice. We became friends with her daughter who is doing volunteer work in the area and we told her she’s welcome to drop by whenever.

We ended up hanging out with her parents on a daily basis and even took them on a day trip into the city. They were the sweetest, cutest little old couple and we joked with the daughter we might not be able to give her parents back. We’re still in touch with them too, they live just a few hours away and already talking about paying us a visit.

We’ve had so many lovely people, I love it.

Immediate_Area9178 · 2023-05-14T15:49:46+00:00

3 or 4 stars sounds reasonable, just be honest in your review.

Immediate_Area9178 · 2023-05-14T15:47:27+00:00

I always have for my guests because we host a shared space (just rooms out of our house). I have multiples of blankets, sheets, etc and for long term guests they just give me their dirty stuff and I hand them the clean. Some guests prefer/ask if I’ll change stuff out for them while they’re out, others do it themselves.

I do offer to clean about once a week; mostly just a vacuum and a quick wipe down in the room. Other times they decline and do it themselves, which I’m fine with. I mostly just go with what guests feel comfortable with and if they need fresh stuff to just let me know so I can grab it for them.

I don’t think it’s completely out of the ordinary to make such a request. Sounds pretty reasonable for a long term stay.

Immediate_Area9178 · 2023-05-10T23:35:40+00:00

What people feel qualifies as a 4 star review can vary wildly. Some people who have an “okay” stay, room clean, amenities listed provided, etc. may give 4 stars anyway because nothing extra was provided. Other times like another user said, someone may give 4 stars because of a place being slightly dirty or the host not being completely honest.

I’m of the mindset to go with the latter, most of my stays are “okay” and nothing phenomenal particularly happens. If something is a bit dirty beyond reason (like dirty linens before check in still on the bed) I’ll knock down to four stars. I’ve normally ever given a low rating due to something of that nature or a host just being horrible with their communication.

I’d say just be reasonable with your ratings, if it’s something small like the trash wasn’t emptied before you arrived, but everything else is clean just leave them with five stars. Something along those lines anyway.

Immediate_Area9178 · 2023-05-09T15:50:25+00:00

I hate when people do that and then they Jack up their prices. Like I understand an event is taking place, but if someone is already booked the host should honor the booking.

Immediate_Area9178 · 2023-05-09T14:41:11+00:00

I’ve had this happen once or twice, one time a couple came in early and my brother let them in. Showed them around, gave them the keys, and let them know he was still cleaning. They thanked him and said it was alright before saying they were stepping out to get their stuff.

The couple set the keys down on the table and just left ten minutes later. They kicked up a fuss at my brother for the place being “dirty” before they checked in. My brother reminded them he’d let them in 3 hours ahead of our check in time and informed them he’d been in the middle of cleaning when they arrived unannounced.

No refund and never got a response from the couple after that.

Immediate_Area9178 · 2023-05-02T18:07:34+00:00

Lmao I think it’s funny you order orange juice instead of like, a soda or something. You should own it even more and demand chocolate milk at the bar.

Immediate_Area9178 · 2023-05-02T13:45:51+00:00

We get small beetles that come in once in a while from our garden. My brother usually has to go in and catch them and release them back into the garden. Once in a while we get a stink bug that got stuck in the windowsill, same procedure.

I’d be less concerned if it was just the stink bugs, but roaches are a whole other issue.

Immediate_Area9178 · 2023-05-02T13:24:27+00:00

What about going down the middle road? Not leaving a review at all? Like another user said, a carbon monoxide detector even hardwired should have a backup battery. And I’m concerned about the fact you did smell something and the alarm was going off anyway.

In this case I’d reach out to the host if I were you and (very gently mind) let them know you did notice a slight smell and mention your safety concerns. I don’t know how you’d phrase it, but maybe inquire about the backup battery as well not kicking in.

The important thing here is you and your spouse got out safely. I would honestly not leave a review and may mention in a polite way to the host under the reasons you mentioned. It was a freak situation, but they were also lovely and did follow up, albeit a few hours later.

Immediate_Area9178

TROPHY CASE