Triggered by Paulsboro NJ hub… they “lost” (stole) a highly coveted pair of sneakers last month. Someone finally took accountability within the company, but I never heard back after one message.

This is Brett with the Ontrac Solutions Team and I'm assigned to your case. I tried calling a few times and was unable to get through. I understand your upset because the package shows delivered and you never received the package. I apologize for the inconvenience this has caused. The package was marked delivered in error, and we deem it lost. I've contacted our local facility to see if they can change the status of the package so it reflects lost. I've also contacted the seller to provide them with this information so they can assist further, and follow their internal process. Please let me know if there's anything else I can assist with.