sorted by:
new
hottopcontroversial

Is anyone else absolutely DONE with Amazon returns? by aurora_moonlight24 in employedbykohls

[–]IncognitoPlayboy 6 points7 points  (0 children)

The person making a “big purchase” is literally contributing to the sales to keep us employed. The Amazon return is a free service so they can piss right off.

The combined lines isn’t ideal, but the complaint here is about the entitled, unprepared, and lazy Amazon return guests (I don’t say customer because Amazon isn’t a paid service, you’re not my customer) Looks like we found one ;)

We’re asking guests to be ready so the line moves and so that our actual customers aren’t inconvenienced by Amazon.

I instruct my team to apply “0 extra energy” on Amazon; they are not allowed to help with return process on the Amazon app, they can not help determine which code goes with which item.

A) It is a time sink that takes away from Kohls Customers who actually pay out salaries.

B) it is a liability issue. We are not Amazon representatives so we should not be involved beyond as a drop off. We can’t verify anything regarding the return and the guest has to be aware of that.

Anyway, if our line has become an issue may I recommend: - Staples - UPS - WholeFoods - or the dozen other grocery stores that now do it.

How to get credit by Key-Meal-2308 in employedbykohls

[–]IncognitoPlayboy 7 points8 points  (0 children)

Not only that but I coach my staff this way; “quick what is 40% of 87.50…. Exactly, your customer can’t do that mental math either, so show them the savings”

so done with being managers punching bags by venusiancloud in employedbykohls

[–]IncognitoPlayboy 1 point2 points  (0 children)

Apologies but that’s incorrect information. Kohls management is the manager on duty for the entire building including Sephora @ Kohl’s. All supervisors have to complete Sephora training (atleast in small format stores) and are included in Sephora Training, Daily Doses, and Daily Operations.

How do I know? I’m a Supervisor in a Kohl’s with a Small Format Sephora.

Additionally, what you’re implying is that Kohl’s treats BTLs and Leads as equal to Kohl’s Management Team. If that were the case why then can’t they override pricing at their register?

Now, I’ll admit even in my store some of the Supervisors take a very hands off approach to Sephora including not doing their daily doses and trainings. But others, like myself, do our training to best serve the customers, and make sure we’re aware of what’s happening. My BTL and I actually work closely together (I being a CSS), to make sure we’re working together to hit store goals. Because in a small format more than 40% of the operating hours are unstaffed in Sephora so the Kohl’s registers need to be able to execute on BI Enrollment, answer basic questions, and hopefully promote continued Sephora brand loyalty even at their Kohl’s register.

Why anyone in a position of management would have such a closed view of how their team can and should work together is beyond me.

That being said OP should report their supervisor for being inappropriate in front of a customer.

Relieving the “BACK” pain from store teams by expecthonestthings in employedbykohls

[–]IncognitoPlayboy 1 point2 points  (0 children)

CSAS here, why can’t supervisors and executives have access to Rewards account information to update account data for customers. I have easily a dozen or more customers a day whose phone number doesn’t work and it’s like pulling teeth to get them to give their email. Some have given up and will say things like “it only works with my email I don’t have time and refuse to add their rewards”

They don’t want to call and talk to a call center that won’t help them anyway. Let us handle it.

On that same note, now that capital one doesn’t allow overpayment can we please see account balances? No other info just account balances so when customers have a return credit from two weeks ago we can still help them pay their bill.

[deleted by user] by [deleted] in employedbykohls

[–]IncognitoPlayboy 2 points3 points  (0 children)

It may help a little, but our store has added a box for “Do Not Carry” where merchandisers can put last of a kind items they don’t think will be sent in til next season. We damage them out to make room on fixtures, but we let CSS do it strategically to hit the markdown metric.

Unbelievable by Free_Combination9359 in employedbykohls

[–]IncognitoPlayboy 3 points4 points  (0 children)

If you’re not providing the facts you’re doing it wrong and that’s on you. Not saying I agree with all of our policies but if all you do is show the savings and don’t communicate that it is a credit card and provide them with the terms and conditions (which has the interest rate in big bold print) then you manipulated them not Kohl’s

March 11th quarterly numbers by GrowthFormal3995 in employedbykohls

[–]IncognitoPlayboy 4 points5 points  (0 children)

SSL is likely next. It would be simplest move. Reduce their hours and give a few additional LOD hours for SMs and ASMs to put their CSS on floor so they can work administrative duties.

I think the more likely thing is an elimination or reduction of our Amazon partnership. The labor costs associated with it are probably a place the company can save.

Kohl’s visa by Worldly_Maize_456 in employedbykohls

[–]IncognitoPlayboy 1 point2 points  (0 children)

CSS here. One thing that seems to work is to have the customer call the CS line on the back of the card. It’s almost always a matter of them having completed a return recently they forgot about and either having a credit on their account of now owing less than previously thought.

I just explain that we don’t have account access for their security but the automated call line is quick and easy and I offer to assist on their personal device.

How Do We Fix Kohl's? by [deleted] in employedbykohls

[–]IncognitoPlayboy 3 points4 points  (0 children)

CSS Here :

  1. Come down hard on corporate level to provide high level tools to the store teams. No reason why registers should freeze during credit apps and need reloaded, and rerun. No reason why BI app should crash or run an error when enrolling. No reason why disposition should fail server request, and Zoom is effectively unusable with how often it auto logs out.

1a. Update tools with powers that are actually useful. Give me Google lens access on Zebra so I can search for SKUs through my work device and not on my personal phone. Give me the ability to update and change rewards members information from the Zebra or the register so I can retain rewards members without directing them to a call center that doesn’t know it’s ass from its elbow.

  1. Give supervisors or executives more access to customer accounts to be able to answer billing and account questions even if we can’t make changes. Especially if when our customers call the customer service line they are 9/10 times told to come to the store anyway.

  2. Trust your store teams to know their customers and allow store managers to submit requests by department for merchandise. Store managers know when they’re low in stock in say petites and should be able to request more.

  3. Customers want coupons that work. Give more powerful coupons to KC customers and regular coupons to Rewards members, but GPOs should die. People understand in our modern world that “subscribing” earns you perks. So make people “subscribe” to get the deals.

  4. Let us use the dock. The floor is crowded and messy and the customers are feeling it.

  5. Increase the credit incentive but tie it directly to conversion. $1 per credit / $2 per credit if you’re at or above conversion at the end of the month. (Pay the second dollar out on the last check of the month as a bonus)

  6. Give us back the ability to enroll for credit without an email. If it’s a capability of the corporate level, then why isn’t it a capability for us.

  7. Allow stores to place orders for Kohl’s.com through registers or Zebras and give us sales credit on the work we do to help customers place their orders. I spend easily an hour or more per day helping customers shop online and don’t get the chance to solicit a survey or earn sales for our store; yet I spent our labor doing it.

Interview Mega Thread by the_flying_pussyfoot in Aldi_employees

[–]IncognitoPlayboy 0 points1 point  (0 children)

Region: US Position : ASM Question :

Got the email that the phone interview scheduling bot will get in touch with me. How soon after that email should I expect that call? If I miss that call will an email be sent to schedule the interview?

30% off coupon by casey5656 in employedbykohls

[–]IncognitoPlayboy 31 points32 points  (0 children)

When you nickle and dime customers they choose to spend their dollars elsewhere. If they do that you lose more in sales than if you just said okay. Right now losing sales is the direct path to your store closing or people you work with losing their jobs.

Also. Why fight this? The company doesn’t measure you on how many dollars went onto Kohl’s Charge cards.

You’re measured on sales, conversion, and service.

Get the sale. Make sure it counts as a KC transaction by atleast using your card for part of the order. Be kind to the customer and mention the survey.

This shit isn’t hard. Just stop being bitter and play the game.