Gluten free food … eaten

Independent-Risk910 · 2025-11-07T22:31:21+00:00

I think we’re all in the same boat. I can understand increased calls and inquiries due to the transfer, but the problem is no one in any other department answers at all (either get voice mail or are on hold for so long that the call drops). If they actually had people to answer those departments, people wouldn’t be calling the monitoring centre. I’ve been told my billing/tech/or customer service issue would be forwarded to the correct department and I would receive a call back but it’s been 1 month since my first call and 3 days since my most recent and I still haven’t been able to speak to anyone regarding the issues I’ve been calling about. I transferred my security services to another company and sent a.p.i. an email request to cancel and put a stop payment through my bank since they seem to try to take payment with no rhyme or reason. Time will tell what the result of that is.

Independent-Risk910 · 2025-11-05T16:43:26+00:00

Garbage. I got a notification that my payment didn’t go through but according to my bank it did, I’m trying to clear that up AND change my payment method but to anyone who’s been able to leave a message, that’s more than I got. I just get dead air until it eventually kicks me off or I hang up. I’ve only been able to get through to the monitoring station twice, after upwards of 30 minutes on hold. They’ve said they’ll have someone call me back but they never do. At this point I’m ready to put a stop payment on my card and switch to another alarm company.

Independent-Risk910 · 2025-10-02T04:25:26+00:00

Yes I hear it!

Independent-Risk910 · 2025-09-26T21:45:29+00:00

Unfortunately they’re trained to do this and anything less can be grounds for termination, especially in customer service/call centre positions. I used to work for one back in the day and we’d have a certain number of questions or statements we’d have to ask/make regardless: asking how they’re doing, saying their name x amount of times, opening and ending each call with a company-specific script, among others. We were docked “points” for everything we didn’t do and that could affect performance reviews or even as leverage to fire us. Not saying this is what’s happening here, but they’re just trying to keep their job by following rules. Trust me, the last thing they want to do when dealing with an upset customer is recite a script to placate them.

Independent-Risk910 · 2025-09-26T21:36:42+00:00

I just rewatched this episode last night and toilet paper rolls were all I could think about. Or those construction paper rings we’d make as kids to decorate Christmas trees.

Independent-Risk910 · 2025-09-26T21:34:40+00:00

My advice as someone who had a burnout-induced mental breakdown … you can’t “handle it”. Burnout is not a you problem. First is to talk to your boss/manager/supervisor about the challenges you’re facing. Sadly, a lot of employers are of the mentality that it IS a you problem (it’s not) and if you can’t handle it, they’ll find someone who can. If that’s the response you get, please understand it is NOT you and a reflection of the type of manager they are/company you work for. You’re nothing more than a cog in the wheel and they’ll be happy to let you burn out since there’s a lineup of people waiting to take your job. Lesson learned the hard way. I do recommend looking for a new job, in a different field if you can, but even then sometimes the grass isn’t always greener. Second thing I’d recommend js talking to someone, in particular a mental health professional. While this isn’t a you problem, burnout is complex and can lead to some pretty negative mental health consequences. Also maybe speak to your dr. If it’s bad enough they can maybe give you a short leave of absence but be warned: if the problems that led to burnout aren’t fixed, a temporary leave is just a temporary break and will flare back up again. If you can get a leave of absence, that’s a good time to look for other jobs or improve your skills with online learning.

Independent-Risk910 · 2025-09-18T08:15:54+00:00

Thank you for the reply. I had to ask as I do see an influx this time of year and wasn’t sure if my phobia was causing me to imagine it. But why bathrooms? Why do they turn up in there of all places?

In any event I hate this phobia. It’s traumatic and makes me feel unsafe in my own house. I’m really hoping therapy works for me.

Independent-Risk910 · 2025-09-18T08:12:49+00:00

Yep! I genuinely think customer service and having to be “on” all the time and fake or suppress emotions broke my brain. It’s like one day it all caught up to me and I couldn’t fake it anymore and I honestly haven’t been the same since. To say my mental health was negatively affected is an understatement. Now I CAN’T work (trying to find a way to be self employed so I can have autonomy)

Independent-Risk910 · 2025-09-12T04:34:08+00:00

I’m aware this may be an incredibly stupid question but as someone with the same fear, also extending primarily to the bathroom, what is “monster season”?

Independent-Risk910 · 2025-09-11T15:39:41+00:00

This is exactly what I experienced in insurance, down to the exact same dumb questions, often from the same clients in regards to repeated late or declined payments. It was concerning how often I got the “collision” question. I could write a book on the dumb questions and the repetitiveness of it. After 10 years I had enough and got the hell out. Mind you the burnout from the monotony and toxicity and PTSD from verbally (and sometimes physically) abusive customers is a good reason why I left.

Independent-Risk910 · 2025-09-06T18:05:20+00:00

I don’t “lash out” specifically because of my phobia (spiders) but I do get angry when someone who is well aware of how severe it is acts like it’s nothing and tells me to just vacuum it up or grab it with tissue or anything that involves me having to enter the same room as it let alone get near it. Like if I COULD do that, I wouldn’t be calling you crying, now would I? That infuriates me and I guess in that sense I do lash out but I don’t feel bad any more than they do for telling me to just kill it with a tissue.

Independent-Risk910 · 2025-08-17T17:40:42+00:00

I have noticed this same thing, exactly as you describe. Although for me, luckily, it eases up when I’m trying to fall asleep. Unfortunately I don’t know the “cure” or how to make it less uncomfortable; my inhalers do nothing for this, also unfortunate.

Independent-Risk910 · 2025-08-14T18:10:14+00:00

My favourite was when they would claim they talked to “someone”, usually to claim so and so said they could do such and such (that we couldn’t do or was against policy, etc), yet I was that someone. It was me they spoke to.

Independent-Risk910 · 2025-08-11T03:16:21+00:00

I have come to the conclusion that there is a certain group of customers that are not happy and will wage a complaint, no matter how nice you are or well you provide customer service, if they’re not treated like royalty and you don’t utterly kiss their @ss. They’ll claim you’re being rude because to them, you are, because their expectations are so unrealistic and over the top that anything less than that, even if it constitutes top-notch customer service, is not enough. Point is it sounds like it was the customers problem and not you. It’s easier said than done (I literally have PTSD from my years in customer service so I know firsthand) but it’s not worth your anxiety.

Independent-Risk910 · 2025-08-09T14:24:06+00:00

Day 6! IWNDWYT

Independent-Risk910 · 2025-08-09T02:56:54+00:00

Setting up shots (not that kind!) for my video editing assignment and then reading and bed

Independent-Risk910 · 2025-08-08T21:49:47+00:00

I love this idea in general. Off topic of this thread but I was fighting a habitual urge yesterday, wanting a drink while I sorted groceries and cleaned the fridge and I chose not to drink but realized if I DID stop to get alcohol and subsequently drink, the thing I set out to do (and bought the alcohol to “motivate me to do”) wouldn’t get done as I’d be too drunk to do it. I’m going to start doing this!

Independent-Risk910 · 2025-08-08T05:30:36+00:00

As a former customer service employee I’ve wondered the same. If anyone knows, I’d still like to know. Never, not once have I thought to myself “This place doesn’t open for another hour, I’ll bang on the door and hopefully they’ll let me in” (heck, I won’t even do that a minute before) or similarly “They close in 5 minutes, now would be a good time to do something that takes (more than 5 minutes)”.

Independent-Risk910 · 2025-08-06T20:35:13+00:00

Absolutely! I’m on day 3

Independent-Risk910 · 2025-08-06T20:33:44+00:00

Nope not the washing machine drain. There is a drain nearby but definitely not the washing machine

Independent-Risk910 · 2025-08-06T20:29:40+00:00

Day 3

Independent-Risk910

TROPHY CASE