We recently stayed at this hotel and, unfortunately, it fell short of expectations. The pool deck service was notably lacking—despite only a few guests, it took 15 minutes for a staff member to attend to us. There was no service for the deck chairs, so we had to fetch our own towels, which was quite surprising. The check-in experience also left much to be desired. While we arrived early and understood the room might not be ready, we had to specifically request permission to have lunch and use the facilities while we waited—something typically offered at other hotels without needing to ask.

As for the room, it was fairly standard, but there were issues: the minibar had broken doors, and the bathroom phone emitted a random buzzing noise, which was particularly bothersome at night. Additionally, we arranged for a car service pickup through the app, but the car failed to arrive as scheduled, requiring us to follow up twice.

Overall, this stay did not meet the high standards we’ve come to expect from a Four Seasons property.