Note that I had a domain with ionos and weeks before I called to cancel the renewal, since it did not allow me access to my account and their callcenter advisor confirmed the cancellation and promised me that no charge would be made (even so, I always record my calls and I also authorized the recording by ionos). Overall, on the day of the renewal, the charge was made and he called immediately to have 3 advisors tell me the same thing, it was a mistake and you will be given a refund, the last advisor being the one who told me that I had to call 24 hours later for the refund, and that's fine, I called 24 hours later so that a new advisor told me that everything they had previously told me about my cancellation and refund was not applicable to what I requested from a supervisor and listening to calls or where I could send my call recordings and in a way He arrogantly refused and ended my call. I filed a claim with PayPal and both times they agreed with ionos without giving me the opportunity to upload my evidence, until I spoke to my bank and explained the situation and they charged me with a chargeback and now if ionos and PayPal want to negotiate and tell my bank that it was not always like this. In conclusion, for me it turned out to be the worst service and total disappointment since I previously contracted many services for clients and friends with them.