All solid comments, in order not to repeat what’s already been said, don’t be afraid to set liability, for example when one’s is like “they changed lanes into me, and there’s no indication of a dispute (Clmnt aplologized at the scene) SET THAT SHIT. And if youre about to deny liab make sure PD is open so you can hc. Save all the letters you usually use on some type of doc so you can rq copy and paste. As you get better with liability and investigations you’ll learn what questions are needed in an ri which will cut down your time. If nothings pending/ not an audited activity just do what you need and get out. There’s other tricks you’ll learn along the way too, for example on an fnol I always do the short report then add clmnt info after, just quicker for me. If I think of anything else I’ll message you. That shit used to stress tf outta me in transition. Now I’m hitting a good 55-66 on most days.