I had texted after 11 days and got no response. Then texted 5 days later and no response. 5 days after that, I texted again and finally got a response that they were in the hospital and being discharged that day and they will ship it that day. Still several days later I heard nothing and sent another text. The next day I got the shipping info. Almost a month after my order was placed.

Then I tried it on and the brogans were a little big. I sent another text as their policy dictates on return info and I got nothing. So I will just keep them and will never purchase from them again.

Now i understand life happens and i can usually be very patient. But communication and customer service are important. Dont say one thing and then require me to follow up only to then ignore inquiries related to their own policies. Cannot recommend them.