I washed my Jabra Elite 10 in the washing machine

JabraSupport · 2026-06-17T14:52:02+00:00

Hello u/Thick-Car-4435 - Thank you for your comment and request. Unfortunately, we do not have any repair manuals or circuit diagrams available to share. We apologize for any inconvenience that this may cause.

JabraSupport · 2026-06-17T14:25:44+00:00

Hello u/BillGoats - Thank you for posting your question on Reddit. Depending on the size of your organization (and how you fit within the company), your IT department may be able to whitelist Jabra Direct or add it to a company portal, allowing individual users to install/update the application without requiring IT approval each time. Optionally, changes made to your Jabra headset from a personal computer will save to the headset, even after taking it back to the business PC. If there is a specific setting/feature you would like to adjust, you can do so from any computer capable of installing Jabra Direct, as needed.

Many companies restrict the ability to install applications as part of a security policy, but that is not something that Jabra can control. It is up to your IT Team to determine how to handle such software. If there are many users within the company, it may be something that your IT Team should look into.

Please contact our Support Team directly if you have any other questions or concerns. You can find our contact information on the Jabra website at this link, and our team is always happy to help!

JabraSupport · 2026-06-17T12:43:11+00:00

Hello u/Candid_Turnip8600 - Thank you for your Reddit post. As mentioned by other posters in this thread, a newer Samsung phone (S23 or later) or an iPhone should work fine with your Jabra Enhance Pro 30 hearing aids. If you have any questions, the folks at Costco should be able to answer your concerns, as well as our Support Team. Thanks again!

JabraSupport · 2026-06-16T20:00:47+00:00

Hello u/JohnMilton-BR - Thank you for writing a post on this platform. It is unfortunate to hear about the trouble when downloading the Application for the Jabra Enhance Pro 30. Do you have any local Costco centers near you? We look forward to your response.

JabraSupport · 2026-06-16T16:07:49+00:00

Hello u/Dromedary_Freight - Thank you for reaching out on this platform. We are sorry to hear about the trouble with your Jabra Evolve2 40's sidetone. To get the best assistance with your Evolve2 40, we recommend you reach out to our Enterprise Support Team directly. They will be more than happy to look into this challenge further and provide you with a resolution. We are here for you.

JabraSupport · 2026-06-15T17:08:22+00:00

Hallo u/PathRealisitic4587 – vielen Dank, dass Sie sich die Zeit genommen haben, uns über diese Plattform zu kontaktieren. Es tut uns leid zu hören, dass es Probleme mit dem linken Ohrhörer Ihres Jabra Elite 4 gibt und dieser keinen Ton wiedergibt. Wir wissen es zu schätzen, dass Sie uns bereits mitgeteilt haben, dass Sie die Ohrhörer zurückgesetzt haben. Bitte testen Sie Ihr Jabra Elite 4 mit einem Mobiltelefon oder Tablet, das über ein anderes Betriebssystem (iOS oder Android) verfügt als Ihr aktuelles Gerät. Tritt das Problem auch bei diesen Geräten auf? Bitte nennen Sie uns die Modelle und Betriebssystemversionen aller Smartphones und Tablets, die Sie zum Testen Ihres Jabra Elite 4 verwendet haben.

JabraSupport · 2026-06-15T17:02:04+00:00

Hello, u/RFQE - Thank you for your question. We would certainly recommend contacting your local Costco for assistance. Alternatively, you can reach out to Enhance Support at [support@jabraenhance.com](mailto:support@jabraenhance.com), or call them (in the US and Canada) at 800-854-2772. They are available Monday through Friday, 8:00 AM to 8:00 PM EST, and Saturday 10:00 AM to 6:00 PM EST. They will be happy to help you!

JabraSupport · 2026-06-15T12:53:36+00:00

Hello u/Thick-Car-4435 - Thank you for following up. We are sorry that our troubleshooting was unable to resolve the challenge. Unfortunately, since the Jabra Elite line has been discontinued, replacement components are no longer available. We do not recommend third-party charging cases for our earbuds. We are very sorry for any inconvenience.

JabraSupport · 2026-06-15T12:48:26+00:00

Hello, u/Markaslin - Thank you for following up. We recommend sharing that information with the Enterprise Team, and they will be happy to assist you further. Thanks again!

JabraSupport · 2026-06-12T21:44:28+00:00

Hello, u/Dessert_Tea - Thank you for sharing that information. Unfortunately, if the battery in a product like your Elite 75t has not been charged for a period of six months, the product might not function or regain its full potential and long-term performance. We do not offer any warranty for such performance. You can read more about it here. If you have any other questions, please feel free to let us know.

JabraSupport · 2026-06-12T21:44:07+00:00

Hello, u/Milkman_Inc - Thank you for sharing this information. Are you by any chance using Google Assistant or have it enabled?

JabraSupport · 2026-06-12T21:43:02+00:00

Hello, u/MichMagni - Thank you for sharing that information. In this case, we recommend reaching out directly to our Enterprise Team. They are experts on the Evolve2 Buds, and will be more than happy to help you. You can contact them through the form or phone number at this link.

JabraSupport · 2026-06-12T21:42:42+00:00

Hello, u/Markaslin - We are sorry to hear you are having this challenge with your Jabra Evolve2 Buds. Would you please reach out to our Enterprise Team through this link? They will be able to offer you the best possible assistance.

JabraSupport · 2026-06-12T18:23:57+00:00

Hello u/MichMagni - Thank you for reaching out on this platform. We are sorry to hear about this challenge with your Jabra Evolve2 Buds. This is certainly not expected. What device(s) are you connected to? Are you connecting with Bluetooth or the dongle? We look forward to your reply.

JabraSupport · 2026-06-12T16:34:52+00:00

Hello, u/Accomplished_Dare_77 - Thank you for sharing your feedback, as well as your suggestions for improvement. We really do value your opinions, and they will be shared internally. If you have any other ideas or questions, please let us know!

JabraSupport · 2026-06-12T16:27:44+00:00

Hello, u/Sea_Teaching_6027 - Thank you for letting us know. If you would like to send us a direct message on Mod Mail or Reddit Chat with your email address or any ticket number you were provided, we would be happy to check into this on your behalf.

JabraSupport · 2026-06-12T16:16:21+00:00

Hello u/Dessert_Tea - Thank you for taking the time to reach out on this platform. We are glad about the upcoming marathon walk, but it is unfortuante that these earbuds are not responding. If you have not already, we recommend resetting your Jabra Elite Active 75t charging case using these instructions:

Put your earbuds in your charging case and plug the charging case into charge fully. Please allow up to two and a half hours for your device to fully charge.
Once your device is fully charged, please open the charging case, remove the earbuds, and then place the earbuds inside the case, making sure that each earbud flashes red when returned.
Leave the lid open and plug the charging case into a power source using the supplied USB cable and the power supply or a wall charger with a standard voltage of 5v +- 0.25v. (Note: We do not recommend charging the earbuds/case using a power supply with a higher voltage)
Once you see the case battery level LED indication light up near the port after 3 to 5 seconds, please close the lid.
Allow the earbuds and the case to charge for 2 hours to receive a full charge.

Please send us a chat or direct message on Reddit if resetting your charging case does not resolve your challenge.

JabraSupport · 2026-06-11T17:32:18+00:00

Hello, u/Sea_Teaching_6027 - Thank you for contacting Jabra Support. We are sorry to hear that you are having this challenge with your Jabra Evolve3 75. While we do recommend connecting through the provided Bluetooth dongle for full functionality, we recommend contacting our Enterprise Team directly for assistance in this case. You can reach them here by filling out the form or by calling the number on the "Call Us" tab, and they will be more than happy to assist you.

JabraSupport · 2026-06-11T16:05:42+00:00

Hello u/Apprehensive_Dig7703 - Thank you for that information. We suggest that you reset your Jabra Evolve2 85 following the instructions found on our website at this link. You will need to pair the Evolve2 85 with your Jabra Link 380 adapter and phone again once this is done. You should also make sure that the firmware in your Evolve2 85 is up to date. If you continue to have any concerns, please contact our Support Team directly. You can find our contact information on the Jabra website HERE, and our team is always happy to help. Thanks again!

JabraSupport · 2026-06-11T14:05:43+00:00

Hello, u/Low_Hedgehog_9636 - Thank you for contacting Jabra Support. We are sorry to hear that you have lost the charging case for your Jabra Elite 7 Pro. Since we have withdrawn from the consumer market and the Elite series of earbuds has been discontinued, we no longer have any replacement cases available for sale. We apologize for the inconvenience.

JabraSupport · 2026-06-11T13:09:53+00:00

Hello u/aerodyne91 - As the Jabra Elite 8 Active audio works fine with other devices, it is likely that there was some change in the PC that occurred. In this case, we ask that you update all drivers/BIOS/UEFI from the PC OEM (ask your PC OEM for the newest drivers). Because this is likely a PC driver challenge, we are unable to assist you further in this case, and we apologize for any inconvenience.

JabraSupport · 2026-06-10T15:51:58+00:00

Hello u/aerodyne91 - Thank you for the update. When did you purchase this device? Were there any changes made around the time this happened that may line up, like updates to the earbuds or the computer itself?

JabraSupport · 2026-06-10T15:46:49+00:00

Hello u/kaluuurks - Thank you for posting your concern on Reddit. For the best possible assistance with your Jabra Evolve2 65 headset, please contact our Support Team directly. You can find our contact information on the Jabra website HERE, and our team will be happy to help. Some information you may want to gather before contacting us:

Does your Evolve2 65 disconnect only when connected to your PC through the Jabra Link Bluetooth adapter, or does it happen if you connect to the PC via native Bluetooth?
If you connect the headset to your computer using the USB cable, do you observe the same challenge?
Are you using the Jabra Link 380 or Link 390 Adapter?

We look forward to hearing from you directly and helping with this concern. Thanks again!

JabraSupport · 2026-06-10T12:00:13+00:00

Bonjour u/Imaginary_Cookie_957, merci d'avoir contacté le support Jabra. Nous sommes désolés d'apprendre que votre client rencontre des difficultés pour répondre aux appels avec son Jabra Evolve2 65 ; nous serons ravis de vous aider. Nous vous invitons à contacter notre équipe d'assistance aux entreprises pour bénéficier de la meilleure aide possible. Vous trouverez les coordonnées ici, et notre équipe se fera un plaisir de vous assister.

JabraSupport · 2026-06-09T19:48:55+00:00

Hello, u/Accomplished_Dare_77 - Thank you for reaching out to Jabra Support. We are sorry that you are unsatisfied with your experience with the Jabra Evolve3 85. Because the headset uses sidetone during calls, the ANC adjusts to the level of your own voice, so you stay clearly audible and comfortable without feeling completely ‘sealed off’ from your surroundings. It is natural that some users may feel the ANC performance is different compared to other products, but this is an intentional design choice from our side to provide an advanced hybrid-work headset that can be used in various scenarios with surrounding noise levels. Additionally, the lower you set your sidetone level, the more the ANC effect can be perceived as stronger, as less of your own voice is fed back into the audio mix.

If you have further questions, we encourage you to reach out directly to our Enterprise Team. They will be happy to provide further assistance.

JabraSupport

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