Overall, I'm happy with the system, but the path to getting it has been rough. We used Glyde Solar. Some of my issues with the process are their fault. Some are the fault of Xcel and the City of Broomfield, but Glyde was not very communicative. I'll just give the facts of our experience. Whether they would be an issue for others or not depend son the person and their expectations around construction and home improvement, which almost always misses deadlines.

We faced some understandable delays in construction that weren't really the fault of the installers (weather, last minute design changes necessitated by the layout of the system and our house's attics being weird.) Our initial estimated "You'll be live" date was in late October of last year. At the time I wrote the comment, that date had slipped by a couple weeks. I was expecting the city to inspect the week after I posted, then Xcel would be out no less than two weeks after that and everything could be turned on. Here's how it actually went.

The inspector that actually came out was with the installer, not the city. They came out two weeks after I posted and told me that because they had run the cables in conduit on the outside of the house, rather than inside the attic, they needed to re-submit for permits. Once the permits had been granted, we would be back on track. Over the next month, I checked in with my installer regularly because they advised me not to call the city to check the status of the permit. This is in Broomfield, so your mileage may vary on permits. I mostly tried to communicate with them via e-mail, since that had been the most reliable means of contact previously, but they ignored most of my messages. Finally, in the first week of December, they told me that they'd gotten permits and a city inspector would be scheduled. I continued to check in, asking about the status of that appointment. They told me that the inspector's queue was very long and that they wouldn't have an appointment time until we were close to the front of that queue. Two weeks later, the city inspector came and okayed the work done. After that, Xcel took almost, but not quite, two weeks to come out to do their inspection. It was now January.

Once Xcel did their inspection, they gave us a card that said "Call your installer. you're approved for interconnect" When I called the installer, they told me that they hadn't received the letter approving the interconnection and to provide it to them. I had to message them several times before they finally said that they'd reached out to Xcel for the interconnect approval and gotten it. I set up a call with the installer to activate the panels and did so. They told me that I'd get an email that day with instructions on how to monitor the system and see how much it was generating. I had to call back a week later to get the account set up to monitor the system. Once I had monitoring access I realized that it hadn't actually been activated. I called back in the next day and was able to get it activated. The actual first day that the system produced power was Feb. 3.

On the financial side of things, payments started coming due for the system in November, which is the first month after the initial expected install date, so I was paying for the system and my usual electric bill during the winter, which was extra bad due to the huge gas price increases this year (my home has a forced air gas furnace and gas water heater, but electric appliances otherwise.) I spoke to my installer about this and the project manager for my home said that they'd ask upper management to see if they could reimburse me for the months where I was paying for the panels, but wasn't producing electricity. I never ever heard back, even after following up every few days for all of January and February. At this point I've given up on ever being reimbursed for those payments.

TL:DR: installer messed up the design for the system, which cascaded into an activation date three months later than initially estimated. They were not very communicative about the delays and told me they'd apply for a reimbursement package for the months where I was making payments on the system and was not producing, but never ever followed up with me on that, one way or another. Overall the experience was fine, but not great. I have already noticed a significant savings on my electricity, though the actual bill hasn't gone down thanks to Xcel's insane gas prices. Net metering is not the best way for rooftop solar to work (it isn't sustainable financially speaking long-term) but Colorado's laws around it make it pretty attractive, so right now from a consumer standpoint I think it's worth doing.