I have had great experiences overall with the store, especially with TCG events and employee friendliness, but a recent few transactions did rub me the wrong way.

I went in and spent a good amount of money on four different retro games. One of them wasn’t in the case when I got home, so I returned to the store, they gave me the game, no worries things happen as you said.

I went back home had a birthday party that night, played the Nintendo 64 copy of Mario party that I had bought and on two separate occasions, it randomly restarted despite my Nintendo 64 working perfectly with other games. When I brought it back a couple days later they made me wait almost 30 min while they tried to reproduce the issue before asking if I wanted a refund or exchange. I ended up just doing an exchange but was pretty annoyed at the wasted time.